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- Tasks: Lead our front of house team and create memorable guest experiences.
- Company: Join Duck & Waffle, known for its playful take on British cuisine and vibrant atmosphere.
- Benefits: Enjoy competitive salary, 50% food discount, 28 days holiday, and more perks!
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 7 years in hospitality, 4 years in management, and exceptional customer service skills required.
- Other info: Work in a restaurant that serves all day dining, from breakfast to late night.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Your Role:
Our front of house management team is currently looking for an experienced Assistant General Manager to assist in leading the team.
Service is always at the forefront soits essential for you to beexceptionally welcoming, dynamic and very friendly. Our guests choose us fora memorableexperience, and you will be part of making each experience that extra special.
Your Rewards:
As a Assistant General Manager we dont just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream – Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
TheAssistantGeneral Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintain strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth.
As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus – demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times.
- Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7.Breakfast, brunch, late night, desserts: all day dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again — and every hour in between.
AMRT1_UKCT
Assistant General Manager (AGM) employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager (AGM)
✨Tip Number 1
Make sure to showcase your extensive hospitality experience during the interview. Highlight specific examples where you've successfully managed a team or improved guest satisfaction, as this will resonate well with our focus on exceptional service.
✨Tip Number 2
Familiarize yourself with Duck & Waffle's unique dining concept and menu. Being able to discuss how your experience aligns with our playful take on traditional British cuisine will demonstrate your genuine interest in the role and the restaurant.
✨Tip Number 3
Prepare to discuss your financial acumen and how you've contributed to budget goals in previous roles. We value candidates who can not only manage teams but also drive sales growth effectively.
✨Tip Number 4
Showcase your communication skills by providing examples of how you've collaborated with other departments. This is crucial for the Assistant General Manager role, as effective teamwork is key to maintaining our high standards.
We think you need these skills to ace Assistant General Manager (AGM)
Some tips for your application 🫡
Highlight Your Experience: Make sure to emphasize your 7+ years of hospitality experience, particularly the 4 years in a managerial role. Use specific examples to showcase how you've successfully managed teams and improved guest experiences.
Showcase Customer Focus: Demonstrate your exceptional customer service skills in your application. Share anecdotes that illustrate how you have gone above and beyond to create memorable experiences for guests.
Detail Your Financial Acumen: Include any relevant experience you have with budgeting, sales growth, and financial management. This will show that you understand the business side of running a restaurant.
Communicate Effectively: Since effective communication is key for this role, ensure your application is well-written and clear. Highlight any experience you have in collaborating with different departments and training team members.
How to prepare for a job interview at Duck & Waffle
✨Show Your Hospitality Passion
Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed team members in a fast-paced environment.
✨Highlight Financial Acumen
Since financial skills are crucial for this role, come ready to discuss your experience with budgeting, sales growth, and any relevant financial metrics you've achieved in past positions.
✨Know the Company Culture
Research Duck & Waffle and understand its unique dining experience and values. Be ready to explain how your personal values align with the company's mission and how you can contribute to its vibrant atmosphere.
