At a Glance
- Tasks: Lead the team to deliver unforgettable guest experiences in a vibrant restaurant environment.
- Company: Join Duck & Waffle, a unique venue redefining all-day dining with a playful twist on British cuisine.
- Benefits: Enjoy competitive salary, 50% food discount, 28 days' holiday, and ongoing training opportunities.
- Other info: Flexible hours, employee recognition, and a fun atmosphere await you at Duck & Waffle.
- Why this job: Be part of a dynamic team that values service excellence and creates memorable moments for guests.
- Qualifications: 7 years in hospitality, including 4 years in management, with strong leadership and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an exceptional Assistant General Manager to join our Front of House leadership team at Duck & Waffle. As a key member of the management team, you will play an integral role in delivering outstanding guest experiences while supporting the overall operation of the restaurant, bar, and lounge. Service excellence is always at the heart of what we do, so we're looking for someone who is naturally welcoming, energetic, and passionate about hospitality. Our guests choose us for unforgettable experiences, and you'll be instrumental in ensuring every visit is memorable. You'll lead by example, inspire your team, and help create an environment where both guests and colleagues thrive.
Your Rewards:
- Highly competitive salary
- 50% discount on food and drink for up to six guests at SUSHI SAMBA® and Duck & Waffle
- 28 days' holiday
- Complimentary breakfast and dinner while on shift
- Wagestream - advance access to earned wages
- Cycle to Work scheme
- Refer-a-Friend cash incentive programme
- Employee of the Month recognition and rewards
- Ongoing training and career development opportunities
- Pension scheme with employer contributions
- Annual staff awards ceremony and celebration
Your Responsibilities:
As Assistant General Manager, you will oversee the day-to-day operations of the restaurant, bar, and lounge, ensuring exceptional service standards, operational excellence, and commercial success. You will work closely with the senior leadership team to drive sales growth, achieve financial targets, develop team members, and maintain the highest standards across all aspects of the business. Building strong relationships with guests, employees, and suppliers will be key to your success in this role.
What We're Looking For:
- A minimum of 7 years' hospitality experience, including at least 4 years in a management role
- A Personal Licence
- Experience working within a high-volume, fast-paced hospitality environment
- A proven ability to lead, coach, develop, and motivate teams
- Excellent communication and relationship-building skills
- Strong commercial awareness and financial acumen
- A solid understanding of employment law, licensing regulations, health & safety, and fire safety requirements
- Comprehensive knowledge of company policies and a commitment to ensuring team compliance
- Relevant certifications, including Food Safety and Alcohol Awareness qualifications
- A flexible, hands-on approach and willingness to support the wider business as required
About Duck & Waffle:
Duck & Waffle offers a playful take on British cuisine, inspired by European influences and centred around seasonal, sustainable, and locally sourced ingredients. Our menus are designed for sharing, complemented by an inventive cocktail programme and a vibrant atmosphere unlike any other. From sunrise breakfasts and leisurely brunches to late-night dining and everything in between, Duck & Waffle redefines all-day dining. Open 24 hours a day, 7 days a week, we welcome guests at every hour, creating unforgettable experiences from sunrise to sunset and back again.
Assistant General Manager employer: Duck & Waffle
Duck & Waffle offers an exceptional work environment for those passionate about fine dining and hospitality. Located in the heart of London, our team enjoys a vibrant culture that fosters creativity and collaboration, alongside opportunities for professional growth and development. With a commitment to excellence and a focus on delivering unforgettable guest experiences, we provide our employees with the tools and support they need to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duck & Waffle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duck & Waffle
Don't be shy about reaching out to Duck & Waffle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duck & Waffle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duck & Waffle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
