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- Tasks: Lead our front of house team and create memorable guest experiences.
- Company: Join Duck & Waffle, a vibrant restaurant redefining all-day dining with playful British cuisine.
- Benefits: Enjoy a competitive salary, 50% food discount, 28 days holiday, and more perks!
- Why this job: Be part of a dynamic team in a fun atmosphere that values your commitment and growth.
- Qualifications: 7 years in hospitality, 4 years in management, and a personal license required.
- Other info: Internal training and career development opportunities available.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your Role:
Our front of house management team is currently looking for an experienced Assistant General Manager to assist in leading the team. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream - Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements:
The Assistant General Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintaining strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth.
As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus - demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times
- Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Your Restaurant:
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Assistant General Manager employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with Duck & Waffle's unique dining concept and menu. Understanding the restaurant's ethos and offerings will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in fast-paced environments. Attend industry events or join relevant online groups to connect with others who might provide insights or referrals for the Assistant General Manager position.
✨Tip Number 3
Prepare to discuss your previous managerial experiences in detail, particularly how you've handled challenges in customer service and team management. Highlight specific examples that demonstrate your leadership skills and ability to maintain high service standards.
✨Tip Number 4
Research current trends in the hospitality industry, especially those related to guest experience and operational efficiency. Being knowledgeable about these trends can set you apart as a candidate who is not only experienced but also forward-thinking.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality management. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you are particularly interested in the Assistant General Manager position at Duck & Waffle and how your values align with their commitment to exceptional service.
Highlight Relevant Experience: In your application, clearly outline your 7 years of hospitality experience, focusing on your managerial roles. Include specific examples of how you've successfully managed teams and improved customer satisfaction in fast-paced environments.
Showcase Your Skills: Make sure to mention your personal licence, financial acumen, and any certifications related to food safety and alcohol awareness. This will demonstrate your compliance with legal requirements and your readiness for the role.
How to prepare for a job interview at Duck & Waffle
✨Showcase Your Hospitality Experience
Make sure to highlight your extensive experience in the hospitality industry, especially your managerial roles. Be prepared to discuss specific examples of how you've led teams and improved guest experiences in previous positions.
✨Demonstrate Exceptional Customer Focus
Since service is at the forefront of this role, share stories that illustrate your commitment to exceptional guest service. Discuss how you’ve handled difficult situations or gone above and beyond to ensure a memorable experience for guests.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to explain how you’ve collaborated with other departments to achieve common goals in past roles.
✨Understand Company Policies and Compliance
Familiarise yourself with relevant company policies and legal requirements in the hospitality sector. Be prepared to discuss how you ensure compliance within your team and maintain high standards of health and safety.
