At a Glance
- Tasks: Lead a dynamic front of house team and create memorable guest experiences.
- Company: Join the vibrant Duck & Waffle team, known for playful British cuisine.
- Benefits: Enjoy competitive salary, 50% food discount, and complimentary meals during shifts.
- Other info: Internal training, yearly awards, and a supportive team culture await you.
- Why this job: Be part of a fun, fast-paced environment with excellent career growth opportunities.
- Qualifications: 7 years in hospitality, 4 years in management, and exceptional customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Your Role: Our front of house management team is currently looking for an excellent Assistant General Manager to assist in leading the team. Service is always at the forefront so it's essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards: As an Assistant General Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream - Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend' cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements: The Assistant General Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintaining strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth.
As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus - demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times
- Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Your Restaurant: Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: 'all day' dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Compensation: Competitive salary
Assistant General Manager (AGM) in London employer: Duck & Waffle - London
Duck & Waffle in London is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee growth. With competitive salaries, generous discounts, and a commitment to developing hospitality skills, this role provides a unique opportunity to thrive in a fast-paced environment while delivering memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager (AGM) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Duck & Waffle - London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Duck & Waffle - London
Don't be shy about reaching out to Duck & Waffle - London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager (AGM) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Duck & Waffle - London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Duck & Waffle - London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
