At a Glance
- Tasks: Lead a dynamic front of house team and create memorable guest experiences.
- Company: Join the vibrant Duck & Waffle team, known for its playful British cuisine.
- Benefits: Enjoy competitive salary, 50% food discount, and complimentary meals during shifts.
- Other info: Internal training, yearly awards, and a supportive team culture await you.
- Why this job: Be part of a fun, fast-paced environment with excellent career growth opportunities.
- Qualifications: 7 years in hospitality, 4 years in management, and exceptional customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Your Role: Our front of house management team is currently looking for an excellent Assistant General Manager to assist in leading the team. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards: As an Assistant General Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream - Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements: The Assistant General Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintaining strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth. As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus - demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times. Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Your Restaurant: Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Compensation: Competitive salary
Assistant General Manager (AGM) in City of London employer: Duck & Waffle - London
Duck & Waffle in London is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee growth. With competitive salaries, generous discounts, and a commitment to developing hospitality skills, this role provides a unique opportunity to thrive in a fast-paced environment while delivering memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager (AGM) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an AGM role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to the hospitality sector. Think about how you would handle guest complaints or manage a busy shift, and be ready to share your experiences!
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your friendly and dynamic nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Assistant General Manager (AGM) in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and dynamic in your tone. Remember, we’re looking for someone who can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Assistant General Manager role. Highlight your relevant experience in hospitality and management, and how it aligns with our values at Duck & Waffle. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know why you’re the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Duck & Waffle - London
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Duck & Waffle’s menu and atmosphere. Understanding their unique take on British cuisine and the vibrant dining experience they offer will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As an Assistant General Manager, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to creating memorable experiences for guests, which is at the heart of the role.
✨Highlight Your Leadership Experience
With at least 4 years in a managerial capacity required, be ready to discuss your leadership style. Share specific instances where you successfully trained or developed team members, as this aligns perfectly with the responsibilities of supporting the management team.
✨Prepare for Financial Questions
Since financial acumen is crucial for this position, brush up on your knowledge of budgeting and sales growth strategies. Be prepared to discuss how you’ve managed budgets in previous roles and how you can contribute to achieving financial goals at Duck & Waffle.
