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For Companies At a Glance
- Tasks: Lead a dynamic front of house team to create memorable guest experiences.
- Company: Join the vibrant Duck & Waffle restaurant, known for its playful British cuisine.
- Benefits: Enjoy a competitive salary, 50% food discount, and complimentary meals during shifts.
- Other info: Internal training, yearly awards, and a supportive team culture await you.
- Why this job: Be part of a fun, fast-paced environment with excellent career growth opportunities.
- Qualifications: 7 years in hospitality, 4 years in management, and exceptional customer service skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Your Role
Our front of house management team is currently looking for an excellent Assistant General Manager to assist in leading the team. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
Your Rewards
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream - Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
Your Requirements
The Assistant General Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintaining strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth. As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus - demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times. Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Your Restaurant
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Compensation: Competitive salary
Assistant General Manager (AGM) employer: Duck & Waffle - London
Contact Detail:
Duck & Waffle - London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager (AGM)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an AGM role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to the hospitality sector. Think about how you would handle guest complaints or manage a busy shift – showing off your experience will make you stand out!
✨Tip Number 3
Don’t forget to showcase your personality! Being exceptionally welcoming and friendly is key in this role, so let your charm shine through during interviews. Remember, they want someone who can create memorable experiences for guests.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Duck & Waffle.
We think you need these skills to ace Assistant General Manager (AGM)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and dynamic in your tone. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application: Make sure to tailor your application specifically for the Assistant General Manager role. Highlight your relevant experience in hospitality and managerial positions, and connect your skills to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for our team at Duck & Waffle.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it’s super easy and straightforward – just like our service!
How to prepare for a job interview at Duck & Waffle - London
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Duck & Waffle’s menu and atmosphere. Understanding their unique take on British cuisine and the vibrant dining experience they offer will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Hospitality Experience
With at least 7 years in hospitality, be ready to share specific examples of how you've excelled in previous roles. Highlight your managerial experience and any successful strategies you've implemented that improved guest satisfaction or team performance.
✨Demonstrate Exceptional Customer Focus
Prepare to discuss how you’ve gone above and beyond for guests in past positions. Share anecdotes that illustrate your ability to create memorable experiences, as this aligns perfectly with the company’s ethos of exceptional service.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and financial acumen. Think of scenarios where you had to manage a difficult situation or ensure compliance with health and safety regulations, and be prepared to explain your thought process and outcomes.