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- Tasks: Lead a team to support residents facing addiction and homelessness.
- Company: Join a not-for-profit organisation transforming lives through empowering change.
- Benefits: 25 days annual leave, pension contributions, and mental health support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Leadership experience and understanding of social issues related to substance abuse.
- Other info: Flexible working hours and opportunities for training and progression.
The predicted salary is between 34000 - 46000 £ per year.
Location: Romford. Please note that unfortunately, this service does not have step-free access.
Salary: £40,100
Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out-of-hours on-call rota for managers.
About The Role
We are looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance use. As a Service Manager, you will lead a dedicated team, ensuring we deliver high quality support, performance and improvements across our service whilst representing the values of the organisation. You will play a hands-on role in supporting individuals facing addiction, homelessness, and complex needs, guiding them towards stability, independence, and brighter futures.
The Role Includes:
- Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
- Line management and leadership, supporting your team by providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day-to-day operational delivery of the service
- Risk management ownership, ensuring processes and policies are followed
- Property and housing management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial management, including petty cash and budget management
- Contract management and internal auditing, admin, and general other duties as required
About You
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
- Previous leadership experience
- Experience of working with confidence and the ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
- Ability to motivate and empower a team to achieve service KPIs through direct leadership
- Willingness and ability to work flexibly to meet service needs
- IT proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
What We Offer:
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer pension contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work
- Training and development, including access to courses, upskilling, and progression plans
- Employee assistance programme, including counselling
- Life assurance scheme
- Cycle-to-work scheme
- Annual staff awards
- EDI ambassador programme
Social Interest Group (SIG) is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check. Some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including gender pay, equality and diversity, company benefits and our candidate privacy policy can be found on our website.
Service Manager in Romford employer: Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers
Contact Detail:
Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Romford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Service Manager in Romford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your leadership experience and any relevant work with individuals facing challenges like substance misuse or homelessness. We want to see how your skills align with our mission!
Show Your Compassion: In your application, let your passion for helping others shine through. Share any personal experiences or insights that demonstrate your understanding of the issues faced by our service users. We value empathy and a genuine desire to make a difference.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on an ongoing basis, so the sooner you apply through our website, the better your chances are of being considered. Get your application in early!
How to prepare for a job interview at Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers
✨Know Your Stuff
Make sure you understand the challenges faced by residents dealing with substance misuse and homelessness. Brush up on relevant policies and best practices in the sector, as this will show your commitment and knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved service delivery. This will demonstrate your capability to manage and inspire others effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to the role. Practice responding to scenarios involving risk management or supporting individuals with complex needs. This will help you articulate your thought process and decision-making skills.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to supporting residents or their future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
