Night Supervisor

Location: Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £34,000

Shift Pattern: 37.5 hours per week, Monday to Sunday, 4 days on, 3 days off. This is a night shift role on a rolling rota, which includes weekends and bank holidays, meaning weekly hours may vary slightly. The exact working hours for the night shifts will be discussed later in the recruitment process. You may be required to work outside these hours as per service requirements.

About The Role:

• Lead a team as a Night Supervisor.
• Leading the night team in a service which runs to deliver high quality, trauma informed services to residents, participants, and staff.
• You will lead in ensuring the service runs smoothly, safely, and that night support staff are well supported.
• You will line manage frontline care and support staff, including night concierge services, within a service that specialises in supporting people who have experienced homelessness, substance use, mental health, and/or offending backgrounds.
• We work collaboratively with commissioners, partners, and communities to provide psychologically informed environments (PIE) that support recovery, reablement and sustainable independence.
• We are looking for a Night Supervisor who is driven to provide high quality, effective and person centred support to staff, colleagues, residents and participants.
• This role will support Service Managers to ensure high standards of service quality, performance, and improvement are delivered on the night rota by encouraging productivity and engagement of night staff.

Some Key Responsibilities Include:

• Support the delivery of high quality, trauma informed night services, ensuring services run smoothly, safely, and in line with organisational standards.
• Line manage and support frontline night staff, including night concierge services, fostering a supportive leadership culture focused on staff wellbeing, learning, and development.
• Work closely with Service Managers to maintain high standards of service quality, performance, and continuous improvement.
• Encourage productivity, engagement, and wellbeing of night staff through regular check-ins, service visits, spot checks, and ongoing team meetings and training to support staff development.
• Provide high quality, person centred support to staff, residents, and participants, including working effectively with people with multiple and complex needs and diverse communities.
• Demonstrate strong teamwork and communication skills, ensuring effective and timely handovers between day and night teams to support seamless service delivery.
• Lead, motivate, and manage teams effectively, with or without prior formal people management experience.

About You:

We are looking for someone who understands the importance of compassion, routine and safety especially at night and who is ready to make a difference in a calm, consistent way. Whether you have worked in supported housing before or bring transferable skills from another role, what matters most is if you are dependable, care about people and want to make a difference during quieter hours. Furthermore, we look for:

• Understanding and/or experience to provide high quality, person centred support.
• Ability to work independently and take responsibility for the night service.
• Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships.
• Understanding the importance of diversity, equity and inclusion in everything you do.
• Ability to stay calm and supportive in a fast paced and constantly changing environment.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Ability to take a compassionate, non-judgmental approach when helping others.
• Sharing our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work.

What We Offer:

• 25 days (Full time equivalent) annual leave, increasing with the length of service.
• Employer Pension Contribution.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Life Assurance Scheme.
• Cycle-to-work scheme.
• Annual Staff Awards.
• EDI Ambassador programme.

About Social Interest Group (SIG):

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Additional Information:

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.