Support Mentor in Luton

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Location: Luton. Unfortunately, this service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 – 20:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

About The Role: We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency, a place they can truly call home. Through stable, person-centred care, you will play a vital role in empowering women to rebuild their lives and embrace brighter futures.

In this role, as a Support Mentor, you will work within a 24 hour service which provides person centred support to our residents, working to ensure their safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals.

Responsibilities Include:

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carrying out regular welfare checks, safeguarding checks, and general living checks
• Encouraging residents to take part in activities and events both within the service and the community
• Keeping support plans up to date on a regular basis
• Working closely with the rest of the team to provide overall excellent service delivery, which may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You: We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs.

Ability to show empathy and compassion to our residents, and different challenges they face.

Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.

Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.

Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents.

Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.

Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges.

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What We Offer:

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG): SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Additional Information: Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.