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- Tasks: Lead a team supporting residents reintegrating into the community post-prison.
- Company: Join a compassionate organisation focused on rehabilitation and community support.
- Benefits: Generous annual leave, pension contributions, and access to mental health support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in management and a passion for empowering others.
- Other info: Flexible working hours and opportunities for professional growth.
The predicted salary is between 30000 - 37000 ÂŁ per year.
Location: Bermondsey, near Surrey Quays station (step free and lift access)
Salary: ÂŁ33,200
Shift pattern: 37.5 hours per week Monday to Friday, working between 08:00 – 16:00, 09:00 – 17:00 and 14:00 – 22:00. You may be required to work flexibly around these hours, including evening work and participation in the out‑of‑hours on‑call rota for managers.
About The Role
We are seeking a Deputy Service Manager to join our new service opening in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, restarting their journey to independence. The team identifies resident needs alongside any licensing restrictions and creates tailored, person‑centred support plans including housing support, activities, and personal journey outcomes to aid reintegration. The team operates in a multi‑disciplinary approach, collaborating with probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection.
As a Deputy Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high‑quality support to our residents. You will support the Service Manager in driving service outcomes in line with our contractual requirements, ensuring quality and consistency within a trauma‑informed setting.
Key Responsibilities
- Line management and leadership, offering guidance and support throughout the employee lifecycle.
- Support the Service Manager in leading the day‑to‑day operational delivery of the service.
- Risk Management ownership, ensuring processes and policies are followed.
- Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
- Strive to ensure excellence and quality in our service delivery.
About You
- Ability to provide high‑quality support and line management to staff.
- Ability to motivate and empower a team to achieve KPIs.
- Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day‑to‑day running of the service.
- Ability to provide advice, guidance and support to the team on all aspects of service delivery, including resident‑related queries.
- Ability to promote the service externally to enhance reputation in the area and with partner organisations.
- Ability to work flexibly to meet the demands and needs of the service, for example providing an emergency on‑call service as and when required.
- IT proficiency – able to learn and navigate new systems including case management, Microsoft, ATS, HR systems and other organisational software.
- Alignment with our values of Ambition, Empowerment, Inclusivity and Transparency.
What we Offer
- 25 days (full‑time equivalent) annual leave, increasing with length of service.
- Employer pension contribution.
- Eligibility to register with Blue Light Discount Card.
- Access to discounted tickets for music events, shows, sports and more.
- Reflective practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work.
- Training and development, including access to courses, up‑skilling and progression plans.
- Employee assistance programme, including counselling.
- Life assurance scheme.
- Cycle‑to‑work scheme.
- Annual staff awards.
- EDI ambassador programme.
Additional Information
Please note that this advert may close early due to ongoing screening of applications. Interviews are scheduled for the second week of January 2026. An enhanced DBS check is required, and we encourage applicants from all backgrounds to apply. We are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying. For assistance with your application, contact the Central Administration team who will arrange to call you back.
Deputy Service Manager employer: Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers
Contact Detail:
Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Deputy Service Manager role. We want to see how you can contribute to our mission of supporting residents in their reintegration journey.
Showcase Your Leadership Skills: As a Deputy Service Manager, you'll be leading a team, so don’t forget to emphasise your leadership experience. Share examples of how you've motivated and empowered teams in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need right there. Plus, it helps us keep track of your application!
How to prepare for a job interview at Dublin Gestalt Centre,psychotherapy,counselling and coaching and training providers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Service Manager role. Familiarise yourself with the key responsibilities and how they align with the values of the organisation. This will help you articulate how your experience and skills can contribute to their mission.
✨Showcase Your Leadership Skills
As a Deputy Service Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Highlight your ability to empower others and drive service outcomes, as this will resonate well with the interviewers.
✨Demonstrate Your Flexibility
The job requires flexibility in working hours and responsibilities. Be ready to discuss how you've adapted to changing situations in previous roles. Share specific instances where you've successfully managed unexpected challenges or worked outside of standard hours.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the support provided for staff, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
