At a Glance
- Tasks: Answer calls and manage guest requests with a friendly and professional approach.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and career development opportunities.
- Other info: Flexible work environment with opportunities for growth within a global network.
- Why this job: Be part of a dynamic team in a prestigious hotel and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28103 - 34348 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Agent to join the Service One team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
- Entering of HotSOS guest requests and monitoring of response timing.
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
- Ensure all wakeup calls are correctly input into PMS.
- Ensure all wakeup calls are delivered on time and that the task is completed in PMS.
- Monitoring E-Butler chat system and responding within 30 seconds.
About You
- You would need to be fully aware of your work schedule and ensure adequate notice is given with circumstances when you are prevented from adhering to the schedule.
- Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
- Ensure strict control is adhered to when receiving and returning keys.
- To report for duty punctually wearing the correct uniform / attire.
- Provide a friendly, courteous, and professional service at all times.
- Flexible to respond to any changes in the department as dictated by the needs of the industry, company, or hotel.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Service One Agent - Jumeirah Carlton Tower employer: Dubai Holding
Dubai Holding is an exceptional employer, offering a vibrant work culture at The Lowndes Hotel in London, where every team member is valued and encouraged to grow professionally. With a focus on employee development and generous benefits such as discounts on hotel stays, this role provides a unique opportunity to thrive in the luxury hospitality sector while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service One Agent - Jumeirah Carlton Tower
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dubai Holding. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dubai Holding
Don't be shy about reaching out to Dubai Holding directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service One Agent - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dubai Holding and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dubai Holding
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
