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- Tasks: Maximise sales through exceptional service and up-selling techniques in a luxury hotel environment.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, career development, and exclusive discounts on stays and dining.
- Other info: Experience a supportive workplace with clear career pathways and opportunities for growth.
- Why this job: Be part of a prestigious team at a landmark hotel in the heart of London.
- Qualifications: Strong communication skills and a friendly attitude; flexibility in working hours is essential.
The predicted salary is between 25000 - 30000 £ per year.
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
An opportunity has arisen for an Order Taker to join us at Jumeirah Carlton Tower within our In-Room Dining Team. The main duties and responsibilities of this role are:
- Maximize sales and profits through exceptional value and service, utilizing effective up-selling and cross-selling techniques throughout the hotel.
- Maintain a thorough knowledge of all in-room dining menu items and actively review relevant information such as hotel events and daily specials.
- Demonstrate an understanding of hotel facilities and become proficient in hotel management systems such as Opera, Epicure, and Hotsos.
- Adhere to punctuality and uniform standards while fostering positive relationships with colleagues and other departments.
- Ensure compliance with hotel policies related to Fire, Health, Hygiene, and Safety, and possess a pleasant demeanor with proficiency in English and preferably additional languages.
About you:
- Strong communication and interpersonal skills
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
Sales Agent - Jumeirah Carlton Tower in London employer: Dubai Holding
Contact Detail:
Dubai Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent - Jumeirah Carlton Tower in London
✨Tip Number 1
Get to know the company inside out! Research Jumeirah Carlton Tower and its unique offerings. This way, when you walk in for an interview, you can show off your knowledge and passion for their luxury hospitality.
✨Tip Number 2
Practice your communication skills! As a Sales Agent, you'll need to charm guests and colleagues alike. Role-play with a friend or family member to get comfortable with up-selling and cross-selling techniques.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure your outfit is sharp and professional, reflecting the high standards of Jumeirah Carlton Tower.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jumeirah team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Sales Agent - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about joining a luxury brand like Jumeirah and how you can contribute to our exceptional service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Sales Agent role. Highlight relevant experience and skills that match the job description, especially your communication and interpersonal skills, as these are key in our line of work.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Jumeirah Carlton Tower.
How to prepare for a job interview at Dubai Holding
✨Know Your Menu Inside Out
Before your interview, make sure you’re familiar with the in-room dining menu at Jumeirah Carlton Tower. This means not just knowing the dishes but also understanding the ingredients and any specials. Being able to discuss the menu confidently will show your passion for the role and your commitment to providing exceptional service.
✨Master the Art of Upselling
Since the role involves maximising sales through effective upselling and cross-selling, think about how you can demonstrate this skill during your interview. Prepare examples from past experiences where you successfully upsold products or services, and be ready to share your strategies for doing so in a luxury hospitality setting.
✨Showcase Your Communication Skills
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. During the interview, focus on how you can build rapport with guests and colleagues alike. Consider role-playing common scenarios you might encounter as an Order Taker to highlight your interpersonal skills.
✨Understand the Brand and Its Values
Research Jumeirah’s history and values before your interview. Understanding what sets Jumeirah apart in the luxury hospitality market will help you align your answers with their brand ethos. Be prepared to discuss how you can contribute to maintaining their high standards of service and guest satisfaction.