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- Tasks: Supervise front desk operations and ensure VIP guests receive top-notch service.
- Company: Join Jumeirah Lowndes, a luxurious brand in the hospitality industry.
- Benefits: Enjoy generous F&B perks, discounts, wellness benefits, and extra holidays for milestone birthdays.
- Why this job: Be part of a prestigious team, develop leadership skills, and make a real impact on guest experiences.
- Qualifications: Strong problem-solving, leadership, and project management skills are essential.
- Other info: Ongoing training and development opportunities available, plus a vibrant social events program.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an Assistant Front Desk Manager to join us at the Jumeirah Lowndes. The main duties and responsibilities of this role:
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To ensure, through effective supervision, that all operational services function with the utmost efficiency.
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To report any shortcomings and to recommend appropriate or corrective action to the Front Office Manager /Director of Rooms.
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To meet and escort all arriving VIPs and ensure that their needs are satisfied, their luggage is swiftly sent to their rooms and they are checked-in in a courteous and efficient manner and escorted to their rooms without delay. To establish any special requests.
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To entertain regular and potential clients as requested by the Peak Manager.
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To implement an efficient method for standard quality checks in all operational departments as per LQA standards.
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To ensure that all VIP rooms are checked prior to the arrival of the guest.
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To conduct regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
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To assist HODs during peak periods / meal periods.
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To be fully conversant with all Hotel, Fire and Emergency procedures and bomb threat procedures.
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To be fully conversant with all legislation pertaining to the hotel operation.
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Problem solving
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Leadership and team management skills
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Creative
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Project Management Skills
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
From Start Date:
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Extra Holiday for significant birthday (21, 30, 40, etc.)
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Life Insurance
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Jumeirah Perks Website Access – Discounts
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F&B and Spa Treatment Discounts
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One and a half times pay for work during bank holidays
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Dry Cleaning of uniform or Business attire
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Meals on Duty
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Employee Assistance Program
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Wellness Benefits – Chiropodist, Flu Jabs, and more!
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Taxi Service After Hours
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Social Events & Recognition Programmes
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Ongoing Training & Development
3 Months’ Service:
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Company Sick Pay
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Travel Card Season Ticket Loan
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Live Your Guest Life Stay
6 Months’ Service:
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Jumeirah Discounts -Stays in other Hotels
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Cycle Scheme
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Internal Transfer Scheme
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Eye Test & Discount for VDU Users
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Dental Cash Back Plan
1 Years’ Service:
- External Transfer Scheme
Assistant Front Desk Manager - Jumeirah Lowndes employer: Dubai Holding
Contact Detail:
Dubai Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Desk Manager - Jumeirah Lowndes
✨Tip Number 1
Familiarize yourself with the Jumeirah brand and its values. Understanding what makes Jumeirah unique will help you align your approach to customer service and operational efficiency with their standards.
✨Tip Number 2
Highlight your leadership and team management skills during the interview. Be prepared to share specific examples of how you've successfully managed teams in high-pressure situations, as this role requires strong problem-solving abilities.
✨Tip Number 3
Demonstrate your knowledge of hotel operations and emergency procedures. Being well-versed in these areas shows that you are proactive and ready to handle any situation that may arise at the front desk.
✨Tip Number 4
Prepare to discuss your experience with VIP guests. Share stories that showcase your ability to meet special requests and ensure a seamless check-in process, as this is a key responsibility of the Assistant Front Desk Manager.
We think you need these skills to ace Assistant Front Desk Manager - Jumeirah Lowndes
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Front Desk Manager position. Highlight key responsibilities and required skills, such as leadership, problem-solving, and project management, to tailor your application.
Craft a Tailored CV: Your CV should reflect your relevant experience in hospitality and front desk operations. Emphasize any previous roles where you demonstrated leadership and efficiency in managing guest services.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to work with Jumeirah Lowndes. Mention specific examples of how you've met VIP needs or improved operational efficiency in past roles.
Highlight Your Soft Skills: Since this role requires strong interpersonal skills, make sure to showcase your ability to manage teams, solve problems creatively, and maintain high standards of service in your application.
How to prepare for a job interview at Dubai Holding
✨Showcase Your Leadership Skills
As an Assistant Front Desk Manager, demonstrating your leadership and team management skills is crucial. Be prepared to share examples of how you've successfully led a team or resolved conflicts in previous roles.
✨Understand the Importance of VIP Treatment
Since you'll be meeting and escorting VIPs, it's essential to convey your understanding of exceptional customer service. Discuss any past experiences where you went above and beyond to meet a guest's needs.
✨Familiarize Yourself with Hotel Operations
Make sure you are well-versed in hotel operations, including fire and emergency procedures. This knowledge will not only impress the interviewers but also show that you take safety and compliance seriously.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of specific instances where you identified issues and implemented effective solutions, especially in high-pressure situations.
