At a Glance
- Tasks: Attend to guest requests and complaints promptly while monitoring telephone messages every 20 minutes.
- Company: Join the prestigious Jumeirah Carlton Tower, known for its luxury hospitality services.
- Benefits: Enjoy colleague discounts on food, beverage, and hotel stays worldwide, plus health care benefits.
- Other info: Located in London, this full-time position includes extra holiday for significant birthdays.
- Why this job: This role offers clear career pathways and opportunities for internal mobility within a global network.
- Qualifications: 1-2 years of hospitality experience and a mandatory driver's licence are required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Night Concierge to join Jumeirah Carlton Tower.
Responsibilities:
- Ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- Maintain thorough and up-to-date knowledge about activities in and around town and establish business contacts for follow up on guest requests.
- Comply with the requirements of the Executive Offices to deliver documents and messages.
- Monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
- Be aware of all hotel facilities and the layout of the hotel.
About You:
- 1-2 years of experience within the hospitality industry in a similar role.
- Strong communication and interpersonal skills.
- Ability to tolerate moderate amounts of walking.
- Driver’s licence - mandatory.
Benefits:
- Supportive and inclusive work environment.
- Access to learning & development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary and excellent service charge.
- Extra holiday for significant birthdays.
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or business attire.
Night Concierge - Jumeirah Carlton Tower employer: Dubai Holding LLC
Jumeirah Carlton Tower is located in London and offers a supportive work environment with access to learning programmes. Employees enjoy health care benefits and discounts on hotel stays worldwide, making it an attractive workplace in the luxury hospitality sector.
We think you need these skills to ace Night Concierge - Jumeirah Carlton Tower
Strong Communication Skills
Interpersonal Skills
Customer Service
Knowledge of Local Activities
Document Management
Message Distribution
Hotel Facility Awareness
