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For Companies At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and assist with their needs.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive pay, healthcare, career growth, and discounts on stays and dining.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Front Desk Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
- Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross-sell the hotel's food and beverage facilities.
- Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
- Assist guests with luggage.
- Enter all arrivals' check-in/out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on 'chance guests'.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guests and colleagues alike.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, days, evenings and holidays.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
Front Desk Agent - Front Office - Jumeirah Carlton Tower employer: Dubai Holding LLC
Contact Detail:
Dubai Holding LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Front Office - Jumeirah Carlton Tower
✨Tip Number 1
First things first, make sure you know the ins and outs of Jumeirah Carlton Tower. Research the hotel’s history, its unique offerings, and what makes it stand out in luxury hospitality. This knowledge will help you impress during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Front Desk Agent, you'll be the face of the hotel, so it's crucial to come across as friendly and approachable. Try role-playing with a friend or family member to get comfortable with greeting guests and handling inquiries.
✨Tip Number 3
Don’t underestimate the power of networking. Connect with current or former employees on LinkedIn to gain insights about the work culture and any tips they might have for landing the job. Plus, a referral can give you a leg up in the application process!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Jumeirah. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace Front Desk Agent - Front Office - Jumeirah Carlton Tower
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to match the Front Desk Agent role. Highlight your relevant experience and skills, especially those that align with our values at Jumeirah Carlton Tower. It shows us you’re genuinely interested!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Dubai Holding LLC
✨Know the Company Inside Out
Before your interview, take some time to research Jumeirah Carlton Tower and its unique offerings. Familiarise yourself with their luxury services, dining options, and the overall guest experience they provide. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Practice Your People Skills
As a Front Desk Agent, excellent interpersonal skills are crucial. Practice greeting friends or family as if they were guests, using their names and maintaining a friendly demeanour. This will help you feel more comfortable and natural during the interview when discussing how you would interact with guests.
✨Showcase Your Tech Savvy
Since knowledge of Opera Cloud is preferred, make sure to highlight any experience you have with similar software or systems. If you’re not familiar with Opera, consider watching tutorials or reading up on it beforehand. Being able to discuss your adaptability with technology can set you apart from other candidates.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview, reflecting the high standards of Jumeirah. A polished appearance shows that you understand the importance of presentation and are serious about the role.