The Project Manager is responsible for the end-to-end delivery of projects within the Duality Healthcare business — principally the development of our membership product. You'll ensure initiatives are delivered on time, within budget and to the required quality standard. The role needs a structured project management approach combined with a solid understanding of financial services / insurance / health product lifecycles, regulatory environments, and the commercial realities of product management.
Project Delivery & Governance
- Lead and manage projects from initiation through to closure, applying Prince 2 methodology appropriately
- Develop and maintain key artefacts — PIDs, plans, risk registers, issue logs, highlight reports
- Establish and chair project boards and working groups with clear accountability and decision‑making
- Monitor progress against plan; proactively identify and mitigate risks, issues and dependencies
- Ensure compliance with internal governance frameworks, change control and regulatory requirements (e.g. GDPR)
Product Delivery
- Manage the delivery of new or enhanced products from business case through to live launch
- Coordinate cross-functional teams — product, technology, operations, compliance, legal, risk and third‑party suppliers
- Oversee UAT, regulatory review sign‑off and operational readiness activities prior to launch
- Support post‑implementation reviews to capture lessons learned and confirm benefit realisation
- Ensure the best customer experience through our products, IT, website and customer portal
Product Management Support
- Partner with internal and external stakeholders to translate product strategy and roadmaps into deliverable project plans
- Manage product backlogs and release planning where hybrid agile‑waterfall approaches are adopted
- Facilitate prioritisation across business value, technical feasibility and regulatory obligations
- Track and report on product KPIs and delivery metrics throughout the lifecycle
- Own the project budget — tracking spend, raising POs and managing supplier invoicing
Skills & Experience — Essential
- Demonstrable track record of delivering complex projects within financial services or the health sector
- Experience managing product delivery projects, including new product development and product change initiatives
- Understanding of health sector / financial services regulatory environments and their impact on product design
- Proven ability to manage multiple work streams and stakeholders in a fast‑paced, matrixed organisation
- Excellent written and verbal communication skills — clear conveyance of complex information at all levels
- Proficiency in project management tooling (MS Project, JIRA, Confluence, SmartSheet or equivalent)
Skills & Experience — desirable
- Prince 2 Practitioner qualification
- Agile / SAFe certification (AgilePM, PMI-ACP, Scrum Master) to support hybrid delivery
- Familiarity with product management frameworks and digital / platform‑based product delivery
- Previous experience working with third‑party technology vendors or system integrators
- Financial services industry qualifications (CFA, CII, CISI or equivalent)
Reports to: Head of Business Development · Salary: Competitive, dependent on experience.
Duality Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Duality Healthcare and make a meaningful difference in the lives of our patients while enjoying a flexible and rewarding career.
Interested candidates are invited to submit their CV to recruitment@dualityhealthcare.com.
