Project Manager - Product Delivery & Management in Newtownabbey

The Project Manager is responsible for the end-to-end delivery of projects within the Duality Healthcare business, principally development of our membership product development, ensuring initiatives are delivered on time, within budget, and to the required quality standard. The role requires a structured project management approach combined with a solid understanding of financial services / insurance / health product lifecycles, regulatory environments, and the commercial realities of product management.

Key Responsibilities

• Project Delivery & Governance
  • Lead and manage projects from initiation through to closure, applying Prince 2 methodology and adapting it appropriately to the project context.
  • Develop and maintain key project artefacts including Project Initiation Documents (PIDs), project plans, risk registers, issue logs, and highlight reports.
  • Establish and chair project boards and working groups, ensuring clear accountability and decision-making at the appropriate level.
  • Monitor and control project progress against plan, proactively identifying and mitigating risks, issues, and dependencies.
  • Ensure compliance with internal governance frameworks, change control processes, and relevant regulatory requirements (e.g. GDPR).
• Product Delivery
  • Manage the delivery of new or enhanced products from business case through to live launch.
  • Coordinate cross-functional delivery teams including product, technology, operations, compliance, legal, risk, and third-party suppliers.
  • Oversee user acceptance testing (UAT), regulatory review sign-off, and operational readiness activities prior to product launch.
  • Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits.
  • Ensure the best customer experience is delivered through our products and services supported by our IT / website / customer portal.
• Product Management Support
  • Partner with internal / external stakeholders and partners to translate product strategy and roadmaps into deliverable project plans.
  • Manage product backlogs and release planning where hybrid agile-waterfall approaches are adopted.
  • Facilitate prioritisation discussions, ensuring alignment between business value, technical feasibility, and regulatory obligations.
  • Track and report on product KPIs and delivery metrics throughout the project lifecycle.
• Stakeholder Management & Communication
  • Build and maintain strong relationships with senior stakeholders, business sponsors, and subject matter experts across the organisation and with external partners.
  • Prepare and present clear, concise project status reports and executive dashboards tailored to audience level.
  • Act as a central point of contact for all project communications, ensuring consistent and timely messaging to all parties.
  • Manage expectations robustly, escalating where necessary and facilitating resolution of conflict or competing priorities.
• Budget & Resource Management
  • Own the project budget, tracking spend against forecast, raising purchase orders, and managing supplier invoicing.
  • Identify and secure the resource requirements for successful delivery, working with functional managers to allocate appropriately skilled individuals.
  • Monitor and manage third-party contracts and vendor performance throughout the project lifecycle.

Skills & Experience

• Essential: Prince 2 Practitioner qualification (desirable but not essential).
• Demonstrable track record of delivering complex projects within financial services or health sector (e.g. retail banking, insurance, asset management, fintech, payments).
• Experience managing product delivery projects, including new product development and product change initiatives.
• Understanding of health sector / financial services regulatory environments and its impact on product design and delivery.
• Proven ability to manage multiple workstreams and stakeholders simultaneously in a fast-paced, matrixed organisation.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly at all levels.
• Proficiency in project management tooling (e.g. MS Project, JIRA, Confluence, SmartSheet, or equivalent).
• Strong analytical and problem-solving skills with a pragmatic, solutions-oriented mindset.
• Desirable: Prince 2, Agile or SAFe certification (e.g. AgilePM, PMI-ACP, Scrum Master) to support hybrid delivery approaches.
• Experience delivering complex financial services / health product delivery.
• Familiarity with product management frameworks.
• Exposure to digital or platform-based product delivery.
• Previous experience working with third-party technology vendors or system integrators.
• Financial services industry qualifications (e.g. CFA, CII, CISI, or equivalent) are advantageous but not required.

Core Competencies

• Delivery Focus: Consistently drives projects to completion; maintains momentum and urgency without compromising quality or compliance.
• Structured Thinking: Applies structured project management principles to plan, monitor, and control all aspects of delivery in a disciplined yet proportionate way.
• Stakeholder Influence: Builds trusted relationships at all levels; navigates complex politics and competing interests with professionalism and tact.
• Risk & Issue Management: Proactively identifies threats and opportunities; escalates appropriately and supports sponsors in making sound decisions.
• Adaptability: Responds positively to change and ambiguity; adjusts approach based on project context, scale, and organisational culture.
• Commercial Acumen: Understands the business case and commercial drivers behind each project; keeps benefit realisation front of mind throughout delivery.
• Collaboration: Works effectively across functions and disciplines; fosters a culture of shared ownership, transparency, and accountability.

This role profile is intended as a guide and is not exhaustive. The role holder may be required to undertake additional duties commensurate with the level and nature of the position. This document should be reviewed periodically and updated to reflect changes in business requirements. Duality Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Duality Healthcare and make a meaningful difference in the lives of our patients while enjoying a flexible and rewarding career. Interested candidates are invited to submit their CV by clicking the apply button below.