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For Companies At a Glance
- Tasks: Investigate and identify fraudulent motor insurance claims while ensuring compliance with regulations.
- Company: Join a leading insurance firm dedicated to fraud prevention and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in the fight against fraud and protect customers.
- Qualifications: Knowledge of motor insurance and strong investigative skills required.
- Other info: Dynamic team environment with a focus on continuous learning and development.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Fraud Manager, the primary role will involve the identification, investigation and repudiation of suspected fraudulent personal and commercial motor insurance claims. Assistance with application fraud will also be required.
Main Responsibilities
- Follow the Claims Validation Referral Process and act as a referral point for claims handlers
- Identify and investigate suspected fraud cases in accordance with the GDPR/Data Protection Act and company best practice
- Handle caseload of suspect claims from identification to repudiation/validation
- Conduct compliant recorded telephone interviews with policyholders, claimants and other interested parties
- Instruct external enquiry agents and solicitors and act on intelligence/evidence appropriately
- Assist in developing fraud management tools and risk identification
- Maintain good working relations and secure/compliant data exchange with external parties, including third party administrators, brokers/intermediaries, investigators, law enforcement agencies, industry data providers and other anti-fraud bodies
- Provide support to Underwriters to address application fraud
- Assist with internal and external audits to maintain a high standard of fraud detection and prevention
- Comply with company practices, procedures and processes
- Represent the company at external events
- Attend meetings with relevant stakeholders (internal and external)
Skills and Experience
- Sound knowledge of motor insurance products (commercial and personal lines) and policy wordings
- Fully conversant with the Data Protection Act (2018), the Fraud Act (2006)
- Working knowledge of Consumer Insurance (Disclosure and Representations) Act (2012) and the Insurance Act (2015)
- Ability to identify areas of risk and obtain the required evidence to enable successful repudiation
- Good understanding of the Civil Procedure Rules and the Official Injury Claims Portal process
- Comprehensive knowledge and application of data mining tools and industry databases
- Ability to negotiate economic settlement of claims
- Well informed of industry anti-fraud initiatives, developing trends and strategies, including working with the Insurance Fraud Bureau
Personal Qualities
- Much of the work will be on an individual basis, but must be a team player and have a positive attitude to new challenges
- Inquisitive mind and ability to professionally handle confrontation
- Discreet and compliant with sensitive and confidential data
- Accurate with robust attention to detail
- Excellent communication skills, both written and verbal
- Willingness to develop skills and identify appropriate sources of learning
Motor Fraud Technician employer: DUAL UK
Contact Detail:
DUAL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Fraud Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common fraud scenarios in motor insurance. Brush up on your knowledge of the Fraud Act and Data Protection Act, so you can impress with your expertise when discussing how you’d handle specific cases.
✨Tip Number 3
Practice your communication skills! Since you'll be conducting interviews and liaising with various stakeholders, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Motor Fraud Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Fraud Technician role. Highlight your experience with motor insurance products and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud detection and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to showcase your knowledge of the Data Protection Act and other relevant legislation in your application. We’re looking for someone who understands the ins and outs of compliance, so make sure to highlight your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DUAL UK
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance products and the relevant laws like the Data Protection Act and the Fraud Act. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Prepare for Scenarios
Think about potential fraud cases you might encounter and how you would handle them. Be ready to discuss your thought process and the steps you would take from identification to repudiation. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Practice Your Communication Skills
Since you'll be conducting interviews with policyholders and claimants, practice your verbal communication skills. Try role-playing with a friend to get comfortable with asking questions and handling different responses. Clear communication is key in this role!
✨Show Your Team Spirit
Even though much of the work is individual, being a team player is crucial. Be prepared to share examples of how you've collaborated with others in the past. Highlighting your positive attitude towards teamwork will resonate well with the interviewers.
