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- Tasks: Lead a dynamic Fleet Administration team and ensure top-notch policy management.
- Company: Join KGM, a leader in the fleet market with a focus on professionalism and customer care.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by fostering teamwork and driving operational excellence.
- Qualifications: Strong leadership skills and a knack for building relationships are essential.
- Other info: Thriving workplace with a culture of ambition, integrity, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
To lead the Fleet Administration team, delivering accurate, timely, and compliant policy administration in a fast, friendly, and flexible manner. This role is pivotal in strengthening KGM's reputation within the fleet market by fostering a culture of accountability, professionalism, and customer focus, while ensuring the department consistently meets service standards and supports overall business success.
Main Responsibilities
- To build strong, positive, and collaborative relationships within the team and our broking partners.
- Work closely with Underwriters to ensure any changes in Underwriting appetite are accurately communicated and implemented within the team.
- Provide technical support and guidance to team members to ensure consistent and accurate policy administration.
- To lead recruitment, onboarding, and performance reviews, while anticipating potential team growth.
- Oversee training and development for all team members, fostering continuous learning and professional growth.
- Identify and implement process improvements within the Fleet Administration team to enhance productivity and service delivery.
- Conduct regular quality audits on processed work to maintain accuracy and compliance standards.
- Monitor and report on SLAs daily, ensuring targets are met and service standards maintained.
- Resolve operational enquiries from other departments within the company.
- Participate in ad hoc duties and projects as required to support the smooth running and continuous improvement of the department.
Skills
- Leadership skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills for building strong broker relationships.
- Strong organisation and time management abilities to meet deadlines and service level agreements.
- High attention to detail with a commitment to accuracy and compliance.
- Problem-solving and decision-making skills to resolve complex queries effectively.
- Ability to identify process improvements and drive operational efficiency.
Personal Qualities
- Approachable
- Keen to work in a busy environment
- Flexible
- Positive and constructive attitude
- Professional manner
- Works well under pressure
KGM Values
- Ambition - Drive to succeed and achieve excellence in your role and with KGM Underwriting Services Limited. Wants to deliver results, demonstrate a 'can do' attitude and goes the extra mile.
- Integrity - Displays openness and honesty with strong moral principles.
- Teamwork - Offers support to others and works as part of the team to achieve excellence & success for the team. Partakes in team activities.
- Personal Touch - Bring your own personality to develop mutually beneficial relationships whilst always remaining professional.
- Compliant - Understanding of and effective execution of compliance governance & controls including DPA, TCF, Money Laundering.
Fleet Team Leader in London employer: DUAL UK
Contact Detail:
DUAL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fleet industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around teamwork and integrity, so you can show how you fit right in with their vibe.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or resolved conflicts. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fleet Team Leader in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated and developed teams in the past, so share specific examples that demonstrate your ability to foster a positive and collaborative environment.
Communicate Clearly: Since this role involves building strong relationships, it's crucial to showcase your communication skills. Use clear and concise language in your application, and don't hesitate to mention any experiences where you've successfully navigated complex queries or built rapport with brokers.
Focus on Detail and Compliance: Attention to detail is key for this position. In your application, emphasise your commitment to accuracy and compliance. Share instances where you've implemented processes that improved productivity while maintaining high standards.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share what makes you unique and how you can bring a personal touch to the team while remaining professional. Remember, we want to get to know the real you!
How to prepare for a job interview at DUAL UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Fleet Team Leader role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've motivated and developed staff in the past. Think about specific situations where you’ve fostered a positive team culture or implemented process improvements.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and decision-making abilities. Prepare scenarios where you successfully resolved complex queries or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Customer Focus
The job emphasises building strong relationships with brokers and ensuring customer satisfaction. Be ready to share examples of how you’ve maintained high service standards and handled operational enquiries effectively. Highlight your commitment to professionalism and accountability.
