At a Glance
- Tasks: Support a dynamic underwriting team with essential admin tasks and broker documentation.
- Company: Join KGM, a leader in high net worth motor insurance.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Other info: Perfect for those looking to kickstart their career in insurance.
- Why this job: Be a key player in ensuring top-notch service for brokers and clients.
- Qualifications: Previous admin experience and strong organisational skills are a must.
The predicted salary is between 24000 - 28000 £ per year.
The Administrative Assistant will provide dedicated administrative and operational support to KGM's High Net Worth motor underwriting team, Aurum. The role is focused on broker documentation, finance-related administration, workflow reporting, and supporting the wider existing business function to ensure high service standards are maintained with brokers and clients. This role is key in relieving underwriting staff of routine administrative activity, enabling them to focus on underwriting, broker engagement, and technical decision-making.
Key Responsibilities
- Broker Documentation & Issuance: Issue policy documentation for new business, renewals, and mid-term adjustments (MTAs) in line with internal service standards. Prepare and issue additional documentation such as schedules, certificates, proof of no claims, and endorsements as required. Draft standard correspondence and letters to brokers and clients. Support age debt management, including daily monitoring, reporting, and liaison with Credit Control/Brokers. Assist with Direct Debit administration, including setting up new Direct Debit agreements and maintaining existing arrangements. Supporting queries relating to instalments, cancellations, and amendments.
- Workflow & Reporting: Produce and maintain daily workflow and activity reports for the Aurum team. Support ad-hoc reporting requests for management as required.
- Operational & System Support: Assist underwriters and underwriting assistants by loading new quotes onto the underwriting platform, processing low-level MTAs and clerical adjustments where appropriate, and making typographical or non-technical amendments under instruction. Support document and wording updates within the underwriting system.
- Broker & Business Support: Manage new broker set-up, including system creation and onboarding administration. Maintain broker records and support broker commission changes in line with approvals.
- Telephone & Client Service: Provide call overflow support for the existing business function during peak periods. Take accurate messages and ensure follow-up is completed within agreed service levels.
- General Support: Work closely with Underwriting Assistants and Underwriters to support day-to-day team priorities. Maintain accurate records and ensure all activity complies with internal processes and FCA requirements. Provide wider administrative support to the Aurum team as required.
Skills & Experience
- Previous experience in an administrative or support role.
- Strong attention to detail and accuracy.
- Good organisational skills with the ability to manage multiple tasks.
- Confident using Microsoft Office, particularly Outlook and Excel.
- Professional and courteous telephone manner.
- Experience working within insurance, financial services, or a regulated environment.
- Knowledge of motor insurance or underwriting support functions.
- Experience dealing with brokers or third-party intermediaries.
Personal Attributes
- Reliable and conscientious with a strong work ethic.
- Proactive and willing to support wherever required.
- Able to work well within a team environment.
- Calm under pressure and able to manage competing priorities.
- Willing to learn new systems and processes.
Aurum Administration Assistant in London employer: DUAL UK
KGM is an exceptional employer that prioritises employee development and fosters a collaborative work culture, particularly within the Aurum team. With a focus on high service standards and operational excellence, employees benefit from comprehensive training opportunities and a supportive environment that encourages professional growth. Located in a dynamic sector, KGM offers a unique chance to engage with high net worth clients and brokers, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Aurum Administration Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to KGM or the insurance sector. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching KGM and the Aurum team. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to administrative roles and how you can support the underwriting team. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Aurum Administration Assistant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aurum Administration Assistant role. Highlight your relevant experience in administrative support, especially in finance or insurance, and show us how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Attention to Detail:Since this role requires strong attention to detail, give examples in your application that demonstrate your accuracy and thoroughness. Whether it’s managing documents or producing reports, let us know how you’ve nailed it in the past!
Highlight Your Organisational Skills:We want to see how you manage multiple tasks effectively. Share specific instances where you’ve juggled various responsibilities, especially in a busy environment. This will help us understand how you can support our underwriting team efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at DUAL UK
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Aurum Administration Assistant role. Familiarise yourself with broker documentation processes, finance-related tasks, and workflow reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous administrative experience and how it relates to the job. Be ready to discuss your attention to detail, organisational skills, and proficiency in Microsoft Office, especially Excel and Outlook. Prepare examples of how you've managed multiple tasks or supported a team in a busy environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and maintaining a professional yet friendly tone. This will help you feel more at ease during the actual interview and leave a positive impression.
