At a Glance
- Tasks: Support the Aurum team with admin tasks, broker documentation, and workflow reporting.
- Company: Join a leading insurance firm focused on high net worth motor underwriting.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to learn about motor insurance and work with industry professionals.
- Why this job: Be a vital part of a dynamic team and enhance your career in insurance.
- Qualifications: Previous admin experience, strong attention to detail, and good organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
The Administrative Assistant will provide dedicated administrative and operational support to KGM's High Net Worth motor underwriting team, Aurum. The role is focused on broker documentation, finance-related administration, workflow reporting, and supporting the wider existing business function to ensure high service standards are maintained with brokers and clients. This role is key in relieving underwriting staff of routine administrative activity, enabling them to focus on underwriting, broker engagement, and technical decision-making.
Key Responsibilities
- Broker Documentation & Issuance
- Issue policy documentation for new business, renewals, and mid-term adjustments (MTAs) in line with internal service standards.
- Prepare and issue additional documentation such as schedules, certificates, proof of no claims, and endorsements as required.
- Draft standard correspondence and letters to brokers and clients.
- Support age debt management, including daily monitoring, reporting, and liaison with Credit Control/Brokers.
- Assist with Direct Debit administration, including setting up new Direct Debit agreements and maintaining existing arrangements.
- Supporting queries relating to instalments, cancellations, and amendments.
- Workflow & Reporting
- Produce and maintain daily workflow and activity reports for the Aurum team.
- Support ad-hoc reporting requests for management as required.
- Operational & System Support
- Assist underwriters and underwriting assistants by loading new quotes onto the underwriting platform.
- Process low-level MTAs and clerical adjustments where appropriate.
- Make typographical or non-technical amendments under instruction.
- Support document and wording updates within the underwriting system.
- Broker & Business Support
- Manage new broker set-up, including system creation and onboarding administration.
- Maintain broker records and support broker commission changes in line with approvals.
- Telephone & Client Service
- Provide call overflow support for the existing business function during peak periods.
- Take accurate messages and ensure follow-up is completed within agreed service levels.
- General Support
- Work closely with Underwriting Assistants and Underwriters to support day-to-day team priorities.
- Maintain accurate records and ensure all activity complies with internal processes and FCA requirements.
- Provide wider administrative support to the Aurum team as required.
Skills & Experience
- Previous experience in an administrative or support role.
- Strong attention to detail and accuracy.
- Good organisational skills with the ability to manage multiple tasks.
- Confident using Microsoft Office, particularly Outlook and Excel.
- Professional and courteous telephone manner.
- Experience working within insurance, financial services, or a regulated environment.
- Knowledge of motor insurance or underwriting support functions.
- Experience dealing with brokers or third-party intermediaries.
Personal Attributes
- Reliable and conscientious with a strong work ethic.
- Proactive and willing to support wherever required.
- Able to work well within a team environment.
- Calm under pressure and able to manage competing priorities.
- Willing to learn new systems and processes.
Aurum Administration Assistant employer: DUAL UK
KGM is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, particularly within the Aurum team. With a focus on professional development, employees are encouraged to grow their skills in a dynamic environment while enjoying competitive benefits and a commitment to maintaining high service standards for clients and brokers alike. Located in a vibrant area, KGM offers a unique opportunity to be part of a dedicated team that plays a crucial role in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aurum Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to KGM or the motor insurance sector. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research KGM and the Aurum team, and be ready to discuss how your skills can support their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role. Confidence is key when you're in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Aurum Administration Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aurum Administration Assistant role. Highlight your previous experience in administrative support, especially if you've worked in insurance or financial services. We want to see how your skills match what we're looking for!
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure to showcase this in your application. Use examples from your past work where you’ve demonstrated accuracy and thoroughness. We love candidates who take pride in their work!
Be Professional Yet Personable:When writing your cover letter, strike a balance between professionalism and a friendly tone. We appreciate candidates who can communicate effectively and courteously, especially since you'll be dealing with brokers and clients. Let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DUAL UK
✨Know Your Stuff
Make sure you understand the key responsibilities of the Aurum Administration Assistant role. Familiarise yourself with broker documentation, finance-related tasks, and workflow reporting. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous administrative experience and how it relates to the job. Be ready to discuss your attention to detail, organisational skills, and proficiency in Microsoft Office, especially Excel and Outlook. Prepare examples of how you've managed multiple tasks effectively in past roles.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and competing priorities. Think of specific situations where you've successfully managed tight deadlines or resolved issues with brokers or clients. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, company culture, or the specific challenges the Aurum team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
