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- Tasks: Provide hands-on 1st and 2nd line IT support and manage incidents to resolution.
- Company: Established not-for-profit organisation based in Plymouth with a strong community focus.
- Benefits: Competitive contract rate, opportunity for professional growth, and impactful work.
- Why this job: Join a mission-driven team and enhance your IT skills while making a difference.
- Qualifications: Experience in 2nd line support and strong knowledge of desktop environments required.
- Other info: Urgent role with a start date within a week; excellent chance for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Senior IT Service Desk Analyst needed for a 6 month contract with a well-established not for profit based in Plymouth. This is a hands-on role covering 1st and 2nd line support, with additional responsibility for problem management, root cause analysis, vendor liaison, and systems administration across core business applications. You’ll also be involved in small project delivery and will be expected to contribute to ongoing service improvement. You’ll be comfortable managing a busy queue, owning incidents through to resolution, and working closely with both technical teams and end users across the business.
To be considered you’ll need:
- Demonstrable 2nd line support experience in a busy service desk environment
- Strong knowledge of desktop environments and core business applications
- Experience of incident and problem management, including root cause analysis
- ITIL Foundation or equivalent
- Good stakeholder management and communication skills
This role is urgent and we need candidates available to start within 1 week (1st May at very latest). Initial 6 month contract. Please apply to discuss in detail.
Senior Service Desk Analyst in Plymouth employer: DTG Global
Contact Detail:
DTG Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem management techniques. We all know that hands-on experience is key, so be ready to share specific examples of how you've tackled incidents and improved services in the past.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you’ve effectively liaised with both technical teams and end users. This will demonstrate your ability to manage stakeholders and keep everyone in the loop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Desk Analyst in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and any relevant ITIL qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with incident management and problem-solving, and how you can contribute to our ongoing service improvement.
Showcase Your Communication Skills: Since this role involves liaising with stakeholders and end users, make sure to highlight your communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this urgent role. Don’t wait too long – we’re looking to fill this position quickly!
How to prepare for a job interview at DTG Global
✨Know Your Stuff
Make sure you brush up on your 1st and 2nd line support knowledge. Be ready to discuss your experience with desktop environments and core business applications, as well as any specific incidents you've managed. This will show that you’re not just familiar with the role but have hands-on experience.
✨Showcase Problem-Solving Skills
Prepare examples of how you've handled problem management and root cause analysis in the past. Think of specific situations where you identified issues and implemented solutions. This will demonstrate your analytical skills and ability to improve service delivery.
✨Communicate Clearly
Since stakeholder management is key, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with both technical teams and end users, so being clear and concise is crucial.
✨Be Ready for a Busy Queue
Expect questions about how you manage a busy service desk environment. Have a strategy in mind for prioritising incidents and ensuring timely resolutions. Sharing your approach will highlight your organisational skills and ability to thrive under pressure.