At a Glance
- Tasks: Join a dynamic team to process client cases and ensure compliance with industry standards.
- Company: DTCC, a leader in financial market innovation and employee development.
- Benefits: Competitive salary, comprehensive health benefits, flexible work model, and generous paid time off.
- Other info: Inclusive workplace committed to diversity and professional growth.
- Why this job: Make a real impact in the financial sector while growing your skills and career.
- Qualifications: 2+ years of experience and strong collaboration skills required.
The predicted salary is between 27000 - 29000 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Salary range £27000-£29000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of the Global Service Bureau (GSB) team, the Senior Analyst is responsible for processing client cases following agreed procedures and established quality standards. Specific responsibility includes the onboarding and maintenance of client’s Standing Settlement Instructions (SSIs) in ALERT, analyzing and mapping client data to ensure that the Standing Settlement Instructions are compliant with industry standards and market best practices. The Senior Analyst is expected to continuously be updated on the changes around ALERT Best Practices, market rules, and industry standards.
The role requires the highest level of attention to detail where the Senior Analyst should be able to accurately capture and transfer information and instruction from clients to our system, able to analyze the data, compare this against information sent by the client, identify missing mandatory information and non-compliant data versus validation rules. He/she is expected to determine turnaround time target for assigned cases, fees for billable projects, communicate with internal and external parties on project progress and ensuring client satisfaction during and after the completion of each project. The Senior Analyst role requires the knowledge of the automation technology and workflows, the understanding of how to perform the GSB tasks using the tool and be able to evaluate and solve problems to improve the quality of each model to enable the accurate completion of the client request.
Your Primary Responsibilities:
- Process all GSB tasks through timely prioritization of assigned cases and adheres to agreed procedures and case management guidelines.
- Actively manage open cases taking responsibility for the completion of each case with the highest level of accuracy and within the committed turn-around time.
- Responsible for analyzing client Standing Settlement Instructions (SSI) against industry standards and market best practices and ensure accurate mapping of client’s Standing Settlement Instructions in ALERT.
- Builds and strengthens relationship clients thru timely response and completion of cases and/or escalating issues that he/she is not able to resolve.
- Builds relationship with internal stakeholders who he/she works with for most of their cases/projects such as Integration, Product Management or Development and Relationship Managers by providing timely status update and discuss potential issues that could delay completion of the project.
- Active participation in developing skills be it technical, product knowledge enhancement, tools and soft skills to be able to effectively and efficiently handle client requests.
- As assigned by the Leadership team, handles complex, high volume cases such as migrations or maintenance projects which requires thorough analysis of live data.
- Organizes client meetings to provide project status and gather missing information that is necessary for the completion of the project.
- Provides support to Global Custodian Projects thru data upload and performs data reconciliation whenever necessary.
- Ensures timely escalation of potential issues to the Leadership team.
- Assist in the building of the automation models to improve the efficiencies by teaching the tool the ALERT best practices.
- Fulfil client requests using the automation workflows, and challenge the tool to prevent risks and evaluate the accuracy and performance of the models by analyzing the quality produced by the tool through completing quality checks/Identify discrepancies against the AI tool output vs best practice guidance and raise any exceptions to leadership.
Qualifications:
Bachelor's degree preferred but not essential.
Talents Needed For Success:
- Minimum 2 years of experience.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Works with the team to review deliverables and ensure quality and accuracy.
- Adheres to established rules and procedures when performing work.
We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham employer: DTCC
At DTCC, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that prioritises employee growth and well-being. With a competitive salary, comprehensive health benefits, and a flexible hybrid working model, we empower our team members to thrive both personally and professionally while making a meaningful impact in the financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DTCC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching DTCC's recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves analysing data and improving processes, be ready to tackle some case studies or hypothetical scenarios during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Solutions Operations Senior Analyst role. Highlight relevant experience and skills that match the job description, especially around client data analysis and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at DTCC and how your background makes you a perfect fit for the team. Don’t forget to mention your understanding of industry standards and best practices.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex cases or projects in the past. We want to see your analytical skills in action and how you’ve improved processes or resolved issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at DTCC
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Analyst in the Global Service Bureau. Familiarise yourself with Standing Settlement Instructions (SSIs), ALERT best practices, and the latest industry standards. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, prepare examples from your past work where your attention to detail made a difference. Whether it was catching errors in data or ensuring compliance with standards, be ready to discuss how you maintain quality in your work.
✨Build Relationships
The job involves collaborating with both clients and internal teams. Think of instances where you've successfully built relationships in a professional setting. Be prepared to share how you communicate effectively and manage expectations, as this will highlight your teamwork skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
