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- Tasks: Support and maintain applications, ensuring smooth daily operations and resolving technical incidents.
- Company: Join DTCC, a leader in financial market innovation with a supportive team culture.
- Benefits: Competitive pay, comprehensive health benefits, flexible work model, and generous paid time off.
- Why this job: Make a real impact in the financial sector while developing your skills in a dynamic environment.
- Qualifications: Bachelor's degree preferred; 4 years of related experience in application support.
- Other info: Work Tuesday to Saturday with opportunities for professional growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
This Role will be a Tuesday-Saturday Shift.
The Impact you will have in this role:
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and/or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal/external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities:
- Analysis of Applications Systems in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and escalate as needed
- Gather requested documentation in support of ongoing audits requests
- Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better visibility into potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
- Understanding of different technologies and applications: Database – Oracle, MS SQL, DB2, Snowflake; Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE; Knowledge in the following: MQ, CA View (Autosys), Service Now, Jira, Splunk, Graphana, Dynatrace, OCP, IIB; Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure, Google Cloud; Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet, Linux, Windows) or implement system solutions
- General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
Qualifications:
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Minimum of 4 years of related experience
- Fosters a culture where honesty and transparency are expected.
- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
Application Support Engineer (Tuesday to Saturday Shift) in Wrexham employer: DTCC
Contact Detail:
DTCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (Tuesday to Saturday Shift) in Wrexham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DTCC on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves a lot of application support, make sure we can talk confidently about the technologies mentioned in the job description.
✨Tip Number 3
Show off our problem-solving skills during the interview! Think of examples where we've tackled technical issues or improved processes. This will demonstrate our fit for the Application Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the DTCC team.
We think you need these skills to ace Application Support Engineer (Tuesday to Saturday Shift) in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your relevant experience with technologies like Oracle, MS SQL, and cloud computing, as well as your problem-solving skills. We want to see how you can make an impact at DTCC!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise in programming and scripting languages like Python or Perl. If you've worked with tools like Service Now or Jira, let us know! This is your chance to shine and show us what you bring to the table.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at DTCC
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Oracle, MS SQL, and AWS. Be ready to discuss how you've used these tools in past roles and how they relate to the position you're applying for.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous jobs. DTCC values a proactive approach, so think about times when you prevented incidents or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Familiarise yourself with DTCC's commitment to innovation and employee development. Be ready to discuss how you can contribute to their thriving internal community and align with their values of honesty and transparency.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the Application Support Engineer role. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
