Role Overview
The Principal Application Support Engineer role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. The role works closely with development teams, infrastructure partners, and internal/external clients to elevate and resolve technical support incidents.
What You Will Do
- Perform deep analysis to identify potential failure points and implement controls to mitigate future failures.
- Analyze multiple application alert trends.
- Review and update articles and run books with stakeholders.
Why It Might Be a Fit
The role requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages, and the ability to work closely with business partners and/or external clients in defining requirements and implementing solutions.
Requirements
- Minimum of 8 years of related experience.
- Bachelor's degree preferred or equivalent experience.
Benefits
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well‑being benefits.
- Pension.
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
- Flexible/hybrid model of 3 days onsite and 2 days remote.
