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For Companies At a Glance
- Tasks: Lead client relationships and drive innovation in the financial services sector.
- Company: Join DTCC, a leader in financial market innovation with a supportive culture.
- Benefits: Competitive pay, health benefits, flexible work model, and comprehensive well-being support.
- Why this job: Make a real impact by connecting clients with cutting-edge solutions and driving their success.
- Qualifications: 10+ years in client management within financial services and strong networking skills.
- Other info: Diverse and inclusive workplace with excellent training and career development opportunities.
The predicted salary is between 54000 - 84000 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role
Being a member of the EM_EA Client Coverage team, Client Leads are trusted strategic partners, value drivers, industry experts, enterprise connectors and courageous innovators. As the interlock with our clients and our products, platforms and support services, the Client Lead's role is to pro-actively build and influence client relationships resulting in elevated relationships, increased revenues and improved client experience/satisfaction within a managed account base and/or territory. The Client Lead actively works with senior management, platform growth, product, operations, integration and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact coordinating all DTCC activity within the account(s). Clients include investment managers, broker/dealers, IMOs and custodians.
Client/Territory Lead Primary Responsibilities
- Accountable for the front-to-back strategic and commercial relationship with clients and provide an "air traffic control" perspective across all functions
- Responsible for elevating key client relationships, increasing client satisfaction, retaining existing revenue, increasing commercial opportunities, driving innovation and bringing "all of DTCC" to clients
- Act as the key interface-point and link between our clients and our capabilities
- Orchestrate additional DTCC activities into the account, improving client experience and driving revenue.
- Establish and maintain near and long-term strategic account and territory plans
- Pro-actively develop and broaden relationships and engage at senior levels within our Tier 1 clients with confidence and integrity.
- Build multiple networks of relationships within key accounts and with industry participants
- Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate DTCC strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
- Present and clearly articulate the business drivers and strategic direction of our key clients internally to DTCC senior management.
Qualifications
- Bachelor's degree preferred or equivalent experience
- Minimum 10 years' experience successfully managing relationships across a portfolio of Key Clients in the Financial Services sector
- Strong networking skills
- Highly organized and efficient at managing day to day business with multiple competing priorities
- Deep understanding of post trade landscape and DTCC's role in it.
We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Client Lead Director, Chief Client Office in London employer: DTCC
Contact Detail:
DTCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Lead Director, Chief Client Office in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Client Lead Director role.
✨Tip Number 2
Prepare for those interviews by researching DTCC's recent projects and innovations. Show us that you understand our mission and how you can contribute to elevating client relationships and driving revenue.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience managing key client relationships and how you've driven satisfaction and revenue in the past. We want to hear about your successes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our dynamic team at DTCC.
We think you need these skills to ace Client Lead Director, Chief Client Office in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Lead Director role. Highlight your experience in managing client relationships and your understanding of the financial services sector. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve elevated client satisfaction or driven revenue. This helps us see the value you can bring to DTCC.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so it’s important to convey your communication style and approachability. Be genuine about your passion for the role and the industry!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at DTCC
✨Know Your Client Inside Out
Before the interview, dive deep into DTCC's client base and understand their needs. Familiarise yourself with the financial services landscape, especially post-trade processes. This will help you articulate how your experience aligns with the role of a Client Lead Director.
✨Showcase Your Networking Skills
Prepare examples that highlight your networking abilities. Think of times when you've successfully built relationships with key clients or industry participants. Be ready to discuss how these connections have driven results in your previous roles.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to developing strategic account plans. Share specific instances where you've elevated client relationships or identified new commercial opportunities. This shows you can think critically and act as a trusted partner.
✨Engage with Confidence
During the interview, practice articulating DTCC's strategies and solutions clearly. Use examples from your past to demonstrate how you've engaged with senior-level clients. Confidence in your communication will reflect your capability to represent DTCC effectively.
