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For Companies At a Glance
- Tasks: Lead client relationships and drive innovation in the financial services sector.
- Company: Join DTCC, a leader in financial market innovation with a supportive culture.
- Benefits: Competitive pay, health insurance, flexible work model, and generous leave policies.
- Why this job: Make a real impact by connecting clients with cutting-edge solutions and driving their success.
- Qualifications: 10+ years in client relationship management and strong networking skills required.
- Other info: Diverse workplace committed to professional growth and equal opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
The impact you will have in this role
Being a member of the EM_EA Client Coverage team, Client Leads are trusted strategic partners, value drivers, industry experts, enterprise connectors and courageous innovators. As the interlock with our clients and our products, platforms and support services, the Client Lead’s role is to pro-actively build and influence client relationships resulting in elevated relationships, increased revenues and improved client experience/satisfaction within a managed account base and/or territory. The Client Lead actively works with senior management, platform growth, product, operations, integration and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact coordinating all DTCC activity within the account(s). Clients include investment managers, broker/dealers, IMOs and custodians.
Client/Territory Lead Primary Responsibilities
- Accountable for the front-to-back strategic and commercial relationship with clients and provide an “air traffic control” perspective across all functions
- Responsible for elevating key client relationships, increasing client satisfaction, retaining existing revenue, increasing commercial opportunities, driving innovation and bringing “all of DTCC” to clients
- Act as the key interface-point and link between our clients and our capabilities
- Orchestrate additional DTCC activities into the account, improving client experience and driving revenue.
- Establish and maintain near and long-term strategic account and territory plans
- Pro-actively develop and broaden relationships and engage at senior levels within our Tier 1 clients with confidence and integrity.
- Build multiple networks of relationships within key accounts and with industry participants
- Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate DTCC strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
- Present and clearly articulate the business drivers and strategic direction of our key clients internally to DTCC senior management.
Qualifications
- Bachelor's degree preferred or equivalent experience
- Minimum 10 years’ experience successfully managing relationships across a portfolio of Key Clients in the Financial Services sector
- Strong networking skills
- Highly organized and efficient at managing day to day business with multiple competing priorities
- Deep understanding of post trade landscape and DTCC’s role in it.
We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Client Lead Director, Chief Client Office employer: DTCC
Contact Detail:
DTCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Lead Director, Chief Client Office
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Client Lead Director role.
✨Tip Number 2
Prepare for those interviews by researching DTCC and its role in the post-trade landscape. Show us you understand their business and how you can elevate client relationships. Confidence is key!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience managing key client relationships and how you've driven innovation in past roles. We want to hear how you can bring value to DTCC.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our dynamic team at DTCC.
We think you need these skills to ace Client Lead Director, Chief Client Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Lead Director role. Highlight your relationship management experience and any relevant achievements in the financial services sector.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role at DTCC. Share specific examples of how you've successfully managed client relationships and driven innovation in your previous roles.
Showcase Your Networking Skills: Since networking is key for this position, mention any relevant connections or networks you have within the financial services industry. This will demonstrate your ability to engage with clients and industry participants effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at DTCC
✨Know Your Client Landscape
Before the interview, dive deep into understanding DTCC's role in the post-trade landscape. Familiarise yourself with their key clients and the services they offer. This knowledge will help you articulate how your experience aligns with their needs and demonstrate your commitment to building strong client relationships.
✨Showcase Your Networking Skills
As a Client Lead Director, networking is crucial. Prepare examples of how you've successfully built and maintained relationships in the financial services sector. Be ready to discuss specific strategies you've used to engage with senior-level clients and how those relationships have driven business success.
✨Articulate Strategic Vision
During the interview, be prepared to discuss your strategic approach to managing client accounts. Think about how you can present a clear vision for elevating client satisfaction and driving revenue. Use concrete examples from your past experiences to illustrate your ability to align client needs with organisational goals.
✨Demonstrate Organisational Skills
With multiple competing priorities, showcasing your organisational skills is key. Share how you manage day-to-day operations while keeping an eye on long-term strategic goals. Discuss tools or methods you use to stay organised and ensure that all client activities are coordinated effectively.
