Overview
In this role you will own the technical relationship with major high-volume clients and coordinate the implementation and migration of DTCC’s Clearing and Securities Services solutions. You will work closely with cross-functional teams to document client infrastructure, optimize solution usage, and manage project delivery. The position blends technical analysis, client advisory, and hands-on project management to ensure successful outcomes. You will engage with clients to understand needs, guide migrations, and drive improvements that support DTCC’s client-centric mission. This is a growth-focused opportunity for someone who thrives in complex, multi-channel environments and values teamwork.
Pay / Benefits
- competitive compensation
- health and life insurance
- pension
- paid time off and family care
- flexible/hybrid work model
Responsibilities
- Analyze and document clients’ technical infrastructure related to Clearing & Securities Services
- Create workflow diagrams and catalog interfaces, covering message protocols from mainframe to MQ/SFTP and ISO 20022 formats
- Lead process and technical improvement initiatives to enhance client use of Clearing & Securities Services
- Assess impacts of technology changes on clients and coordinate with Product and Technology
- Manage projects to implement or migrate solutions, ensuring quality, timelines, and stakeholder satisfaction
- Serve as primary client/partner contact for projects, escalating issues as needed
- Gather requirements via interviews and analysis, and develop recommendations from past engagements
- Maintain project documentation and oversee production rollout handovers to support teams
- Facilitate cross-functional communication among business partners and manage merger-related changes
- Provide pre-sales support and project scoping with Chief Client Office
- Prepare Statements of Work and manage internal resources per SOW
- Communicate project status proactively to management and stakeholders
- Handle multiple client relationships and projects simultaneously
- Perform additional duties as requested by management
Key requirements
- Minimum 7 years of related experience
- Bachelor's degree required
- Strong project management and application integration skills
- Proven problem-solving and analytical abilities
- Clear communication to technical and non-technical audiences
- Ability to work independently and within a team
- Knowledge or experience with Clearing & Securities Services desirable
- Ability to prioritize multiple tasks and projects
- communication
- relationship-building
- teamwork
- Clearing & Securities Services
- ISO 20022
- MQ
Technical Account Associate Director in Wrexham employer: DTCC- The Depository Trust & Clearing Corporation
At DTCC, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, competitive compensation, and a flexible hybrid work model that promotes work-life balance. Join us in our mission to make a meaningful impact in the financial services industry while being part of a diverse and inclusive community.
Contact Details:
DTCC- The Depository Trust & Clearing Corporation Recruitment Team
