At a Glance
- Tasks: Support customers with cutting-edge IP networking and communication systems.
- Company: Join DTC, a Codan Company, known for high-performance wireless tech.
- Benefits: Flexible working, competitive benefits, and ongoing training opportunities.
- Other info: Travel across the UK and Europe, with potential for international exposure.
- Why this job: Be part of a team delivering impactful communication solutions globally.
- Qualifications: Experience in IP networking and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems. Our technology enables secure, reliable transmission of video, voice, and data where it matters most.
We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire. This is a customer-facing, hands-on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre-sales support and demonstrations through to delivery and ongoing customer support. You’ll split your time between working on-site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.
You’ll Be Responsible For:
- Providing pre- and post-sales technical support to customers and internal teams
- Supporting system design and configuration across IP networking, RF, and video technologies
- Delivering product demonstrations, installations, and customer training
- Troubleshooting and resolving technical issues remotely and on-site
- Configuring and supporting IP-based systems (e.g. VLANs, multicast/unicast, RTSP)
- Supporting integration of wireless and communication systems into wider networks
- Producing technical documentation and contributing to continuous product improvement
- Working closely with Sales, Engineering, and Product teams to deliver tailored solutions
What We’re Looking For:
- Experience working with IP networking and network-based systems
- Understanding of networking fundamentals (e.g. VLANs, routing, multicast/unicast)
- Strong problem-solving skills with a structured approach to troubleshooting
- Ability to communicate technical concepts clearly to a range of audiences
- Customer-facing mindset with strong interpersonal skills
- Willingness to travel regularly (UK, Europe, and occasionally worldwide)
- Experience in a field service, technical support, or pre-sales engineering role
- Background in defence, security, telecommunications, or similar environments
- Familiarity with RF or wireless communication systems
- Experience with video streaming/encoding technologies (e.g. H.264 / HEVC)
- Experience using network troubleshooting tools (e.g. Wireshark)
We’re open to candidates from a range of backgrounds, including those leaving the armed forces, as well as individuals with commercial experience in a similar role.
Why Join DTC:
- Work with cutting-edge communication technology used in critical environments
- Be part of a collaborative, customer-focused engineering team
- Opportunity to work across a wide range of technologies and real-world applications
- International exposure through travel and customer engagement
- Ongoing development and training, including support to build RF domain knowledge
- Flexible working and competitive benefits
If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high-performance communication systems worldwide, we’d love to hear from you. Security Clearance (SC) eligibility required.
Field Service Engineer (IP / Networking) in Hampshire employer: DTC | A Codan Company
DTC | A Codan Company is an exceptional employer, offering a dynamic work environment in Whiteley, Hampshire, where innovation meets collaboration. Employees benefit from ongoing development opportunities, flexible working arrangements, and the chance to engage with cutting-edge technology in critical sectors. With a strong focus on customer satisfaction and teamwork, DTC fosters a culture that values each team member's contributions while providing international exposure through travel.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (IP / Networking) in Hampshire
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IP networking and field service engineering. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical projects, troubleshooting successes, and any customer training you've delivered. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IP networking and RF systems. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with customers and team members alike.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at DTC.
We think you need these skills to ace Field Service Engineer (IP / Networking) in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your experience with IP networking and any customer-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with complex technical systems and how your background aligns with our needs. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled technical challenges. We love candidates who can demonstrate strong problem-solving skills, especially in customer-facing situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DTC!
How to prepare for a job interview at DTC | A Codan Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking and related technologies. Be ready to discuss VLANs, multicast/unicast, and troubleshooting techniques. The more confident you are in these areas, the better you'll be able to impress during technical discussions.
✨Show Off Your Customer Skills
Since this role is customer-facing, it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've successfully communicated complex technical concepts to non-technical audiences. This will show that you can bridge the gap between tech and customer needs.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would approach system setups or troubleshooting in real-world situations. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Adaptability
With travel being a significant part of the job, emphasise your willingness and ability to adapt to different environments. Share experiences where you've had to quickly adjust to new challenges or locations, showcasing your flexibility and readiness for the role.
