At a Glance
- Tasks: Support customers with cutting-edge IP networking and communication systems.
- Company: DTC | A Codan Company, leaders in high-performance wireless technology.
- Benefits: Flexible working, competitive benefits, and ongoing training opportunities.
- Other info: Travel opportunities and exposure to diverse technologies await you.
- Why this job: Join a dynamic team and work on impactful projects across Europe.
- Qualifications: Experience in IP networking and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
Date: 7 May 2026
Location: United Kingdom, Whiteley, Hampshire, GB
About Us
DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems. Our technology enables secure, reliable transmission of video, voice, and data where it matters most.
The Role
We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire. This is a customer-facing, hands-on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre-sales support and demonstrations through to delivery and ongoing customer support. You’ll split your time between working on-site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.
You’ll Be Responsible For
- Providing pre- and post-sales technical support to customers and internal teams
- Supporting system design and configuration across IP networking, RF, and video technologies
- Delivering product demonstrations, installations, and customer training
- Troubleshooting and resolving technical issues remotely and on-site
- Configuring and supporting IP-based systems (e.g. VLANs, multicast/unicast, RTSP)
- Supporting integration of wireless and communication systems into wider networks
- Producing technical documentation and contributing to continuous product improvement
- Working closely with Sales, Engineering, and Product teams to deliver tailored solutions
What We’re Looking For
- Experience working with IP networking and network-based systems
- Understanding of networking fundamentals (e.g. VLANs, routing, multicast/unicast)
- Strong problem-solving skills with a structured approach to troubleshooting
- Ability to communicate technical concepts clearly to a range of audiences
- Customer-facing mindset with strong interpersonal skills
- Willingness to travel regularly (UK, Europe, and occasionally worldwide)
- Experience in a field service, technical support, or pre-sales engineering role
- Background in defence, security, telecommunications, or similar environments
- Familiarity with RF or wireless communication systems
- Experience with video streaming/encoding technologies (e.g. H.264 / HEVC)
- Experience using network troubleshooting tools (e.g. Wireshark)
We’re open to candidates from a range of backgrounds, including those leaving the armed forces, as well as individuals with commercial experience in a similar role.
Why Join DTC
- Work with cutting-edge communication technology used in critical environments
- Be part of a collaborative, customer-focused engineering team
- Opportunity to work across a wide range of technologies and real-world applications
- International exposure through travel and customer engagement
- Ongoing development and training, including support to build RF domain knowledge
- Flexible working and competitive benefits
Apply
If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high-performance communication systems worldwide, we’d love to hear from you. Security Clearance (SC) eligibility required.
Field Service Engineer (IP / Networking) employer: DTC | A Codan Company
DTC | A Codan Company is an exceptional employer, offering a dynamic work environment in Whiteley, Hampshire, where you can engage with cutting-edge communication technology in critical sectors. With a strong focus on employee development, flexible working arrangements, and opportunities for international travel, we foster a collaborative culture that values customer engagement and technical excellence. Join us to be part of a team that not only solves complex challenges but also supports your growth in the field of IP networking and wireless communications.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (IP / Networking)
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IP networking and field service engineering. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your technical projects or any relevant work experience. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to IP networking and troubleshooting. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DTC.
We think you need these skills to ace Field Service Engineer (IP / Networking)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IP networking and technical support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Service Engineer role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for strong problem-solvers, so share specific instances where you’ve successfully resolved issues, especially in customer-facing situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at DTC | A Codan Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking and related technologies. Be ready to discuss VLANs, multicast/unicast, and any relevant troubleshooting tools like Wireshark. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your structured approach to troubleshooting, which is key for this role.
✨Communicate Clearly and Confidently
Since this is a customer-facing role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think about how you would explain something like system setup or troubleshooting to a non-technical audience.
✨Be Ready to Discuss Travel and Flexibility
Given that travel is a big part of the job, be prepared to talk about your willingness to travel and how you manage your time effectively. Share any previous experiences where you've had to adapt to different environments or schedules, as this will show you're ready for the demands of the role.
