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- Tasks: Manage customer accounts, ensuring compliance and resolving issues while promoting new technologies.
- Company: DSW, a family-owned water treatment and engineering company with a strong independent ethos.
- Benefits: Competitive salary, bonus scheme, company car, health package, and generous leave.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Join a growing team and make a real impact in the water industry.
- Qualifications: Proven sales experience, excellent communication skills, and a team player mentality.
The predicted salary is between 43000 - 49000 £ per year.
The Company DSW is a family-owned and run water treatment and engineering company, based in Lingfield, Surrey. In a fast-changing industry, DSW are proud to remain 100% independent. Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing team.
Role requirements
- Manage an existing customer base ensuring customer compliance, PPM completion and problem resolution for issues identified.
- Is customer care focused.
- Understands the start to finish sales process.
- Takes pride in proactive account management and providing ongoing support and guidance to customers.
- Learns new services and products quickly, can concisely convey benefits to customers.
- Can convert new customers from a variety of lead types including Social Media, Google, referrals, Networking and campaign follow up.
- Understand business growth and how to achieve it (Both organically and KPI driven).
- To proactively promote and sell new technologies.
Experience
- Proven track record in developing and implementing sales strategies.
- Genuine specialist in at least two areas of the following with intermediate knowledge and experience in the others; hot and cold water systems, Cooling towers, Closed loop systems, swimming pools, chemical dosing/monitoring, plant and equipment.
- High level of verbal and written communication.
- Excellent organisational skills.
- Must be team focused and an excellent team player.
- Experience in multiple water industry roles is preferred.
Salary: £50k – £58k depending on experience and skill set
Bonus scheme: Between £5k – £25k per annum realistic but uncapped
Company car, phone and laptop provided
Health and wellbeing package
25 days annual leave + 8 bank holidays. Additional 1 day for every 2 years of service up to a maximum of 28 days.
Company pension
Employee of the month scheme
On the road refreshment allowance for meetings and travelling. Mainly London and Home Counties but you may be required to travel depending on evolving customer base. Driving License is essential.
Hours: 8:00am – 5:30pm Monday to Friday (42.5 hours per week).
To apply, please send a full CV and covering email to recruitment@dswlimited.co.uk – please include the advertised job title in all correspondence.
Field Based Senior Customer Account Manager in London employer: Dswlimited
Contact Detail:
Dswlimited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Senior Customer Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research DSW's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Use LinkedIn and other platforms to connect with current employees or industry professionals. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer account management. Think about how you can demonstrate your proactive approach and problem-solving skills with real-life examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Field Based Senior Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Based Senior Customer Account Manager role. Highlight your experience in customer account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Email: Your cover email is your chance to shine! Keep it concise but engaging, explaining why you're the perfect fit for the role. Don’t forget to mention your passion for customer care and how you can contribute to DSW's growth.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage accounts and drive sales. Use numbers and examples to illustrate your success – we love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Dswlimited
✨Know Your Customer Base
Before the interview, research DSW's existing customer base and their specific needs. Understanding the types of accounts you'll manage will help you demonstrate your customer care focus and proactive account management skills.
✨Showcase Your Sales Strategy Experience
Prepare to discuss your proven track record in developing and implementing sales strategies. Be ready to share specific examples of how you've successfully converted leads and managed accounts in the past, especially in the water treatment industry.
✨Communicate Clearly
Since high-level verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare a brief pitch about a product or service relevant to DSW, showcasing your ability to convey benefits concisely.
✨Demonstrate Team Spirit
As a team-focused individual, be prepared to discuss how you've collaborated with others in previous roles. Highlight any experiences where teamwork led to successful outcomes, especially in managing customer accounts or resolving issues.