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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring compliance and resolving issues while promoting new technologies.
- Company: DSW, a family-owned water treatment and engineering company with a strong independent ethos.
- Benefits: Competitive salary, bonus scheme, company car, health package, and generous leave.
- Other info: Dynamic role with opportunities for travel and career advancement.
- Why this job: Join a growing team and make a real impact in the water industry.
- Qualifications: Proven sales experience, excellent communication skills, and a team player mentality.
The predicted salary is between 43000 - 49000 £ per year.
The Company
DSW is a family-owned and run water treatment and engineering company, based in Lingfield, Surrey. In a fast-changing industry, DSW are proud to remain 100% independent. Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing team.
Role requirements
- Manage an existing customer base ensuring customer compliance, PPM completion and problem resolution for issues identified.
- Is customer care focused.
- Understands the start to finish sales process.
- Takes pride in proactive account management and providing ongoing support and guidance to customers.
- Learns new services and products quickly, can concisely convey benefits to customers.
- Can convert new customers from a variety of lead types including Social Media, Google, referrals, Networking and campaign follow up.
- Understand business growth and how to achieve it (Both organically and KPI driven).
- To proactively promote and sell new technologies.
Experience
- Proven track record in developing and implementing sales strategies.
- Genuine specialist in at least two areas of the following with intermediate knowledge and experience in the others; hot and cold water systems, Cooling towers, Closed loop systems, swimming pools, chemical dosing/monitoring, plant and equipment.
- High level of verbal and written communication.
- Excellent organisational skills.
- Must be team focused and an excellent team player.
- Experience in multiple water industry roles is preferred.
Salary: £50k – £58k depending on experience and skill set
Bonus scheme: Between £5k – £25k per annum realistic but uncapped
Company car, phone and laptop provided
Health and wellbeing package
25 days annual leave + 8 bank holidays. Additional 1 day for every 2 years of service up to a maximum of 28 days.
Company pension
Employee of the month scheme
On the road refreshment allowance for meetings and travelling
Mainly London and Home Counties but you may be required to travel depending on evolving customer base. Driving License is essential.
Hours: 8:00am – 5:30pm Monday to Friday (42.5 hours per week).
To apply, please send a full CV and covering email to recruitment@dswlimited.co.uk – please include the advertised job title in all correspondence.
Field Based Senior Customer Account Manager employer: Dswlimited
Contact Detail:
Dswlimited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Based Senior Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in customer account management. Share specific examples of how you've solved problems and improved customer satisfaction.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Field Based Senior Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Based Senior Customer Account Manager role. Highlight your experience in managing customer accounts and any relevant sales strategies you've implemented. We want to see how you can bring value to our team!
Craft a Compelling Cover Email: Your cover email is your chance to shine! Keep it concise but engaging, and make sure to mention why you're excited about this role at DSW. We love seeing genuine enthusiasm for what we do!
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear language and structure your information well. We appreciate clarity and professionalism in all our communications!
Apply Through Our Website: While you can send your application via email, we encourage you to apply through our website if possible. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dswlimited
✨Know Your Stuff
Make sure you brush up on your knowledge of water treatment systems, especially the areas mentioned in the job description. DSW is looking for someone who can talk confidently about hot and cold water systems, cooling towers, and more. Being able to discuss these topics will show that you're serious about the role.
✨Showcase Your Customer Care Skills
Since this role is all about managing customer accounts, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your customer care focus.
✨Demonstrate Proactive Account Management
DSW values proactive account management, so come ready with ideas on how you would support and guide customers. Discuss strategies you've used before to ensure compliance and problem resolution. This will highlight your ability to take initiative and drive customer satisfaction.
✨Be Ready to Talk Sales Strategies
With a proven track record in developing sales strategies being a requirement, prepare to discuss your approach to converting leads and promoting new technologies. Share any successful campaigns you've been part of and how you achieved growth, as this will align perfectly with what DSW is looking for.