At a Glance
- Tasks: Manage customer accounts and convert warm leads while ensuring compliance and problem resolution.
- Company: DSW, a family-owned water treatment and engineering company in Surrey.
- Benefits: Competitive salary, bonus scheme, company car, health package, and generous leave.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Join a growing company and make a real impact in customer account management.
- Qualifications: Experience in sales strategies and knowledge of water systems is essential.
The predicted salary is between 50000 - 58000 € per year.
About DSW: DSW is a family-owned and run water treatment and engineering company, based in Lingfield, Surrey. In a fast-changing industry, DSW are proud to remain 100% independent. Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing team.
Role requirements:
- Manage an existing customer base ensuring customer compliance, PPM completion and problem resolution for issues identified.
- Is customer care focused.
- Understands the start to finish sales process.
- Takes pride in proactive account management and providing ongoing support and guidance to customers.
- Learns new services and products quickly, can concisely convey benefits to customers.
- Can convert new customers from a variety of lead types including Social Media, Google, referrals, Networking and campaign follow up.
- Understand business growth and how to achieve it (Both organically and KPI driven).
- To proactively promote and sell new technologies.
- Can deliver product presentations.
Experience:
- Proven track record in developing and implementing sales strategies.
- Genuine specialist in at least two areas of the following with intermediate knowledge and experience in the others; hot and cold water systems, Cooling towers, Closed loop systems, swimming pools, chemical dosing/monitoring, plant and equipment.
- High level of verbal and written communication.
- Excellent organisational skills.
- Must be team focused and an excellent team player.
- Experience in multiple water industry roles is preferred.
- Some professional/accredited qualifications.
Package/Benefits:
- Salary: £50k - £58k depending on experience and skill set.
- Bonus scheme: Between £5k - £25k per annum realistic but uncapped.
- Company car, phone and laptop provided.
- Health and wellbeing package.
- 25 days annual leave + 8 bank holidays.
- Additional 1 day for every 2 years of service up to a maximum of 28 days.
- Company pension.
- Employee of the month scheme.
- On the road refreshment allowance for meetings and travelling mainly London and Home Counties but you may be required to travel depending on evolving customer base. Driving License is essential.
Hours: 8:00am – 5:30pm Monday to Friday (42.5 hours per week)
Field Based - Senior Customer Account Manager in London employer: DSW Water Treatment & Engineering Limited
At DSW, we pride ourselves on being a family-owned water treatment and engineering company that values independence and innovation. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our competitive benefits package, including a generous bonus scheme and health and wellbeing initiatives, ensures that our team members feel valued and motivated. Join us in Lingfield, Surrey, where you can make a meaningful impact in a dynamic industry while enjoying a healthy work-life balance.
Contact Detail:
DSW Water Treatment & Engineering Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based - Senior Customer Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research DSW's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Use LinkedIn and industry events to connect with current employees or others in the water treatment field. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with managing customer accounts and converting leads. Practise your answers so you can confidently showcase your skills during interviews.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Field Based - Senior Customer Account Manager in London
Some tips for your application 🫡
Show Your Customer Care Skills:Make sure to highlight your customer care focus in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your proactive account management.
Know Your Stuff:Since we’re looking for someone with a solid understanding of water systems, don’t shy away from showcasing your expertise. Mention any relevant experience or qualifications you have in hot and cold water systems, cooling towers, or other areas mentioned in the job description.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that convey your skills and experiences without unnecessary fluff. Make it easy for us to see why you’re the right fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at DSW Water Treatment & Engineering Limited
✨Know Your Customer Base
Before the interview, take some time to research DSW's existing customer base and their specific needs. Understanding the types of clients you’ll be managing will help you demonstrate your proactive account management skills and show that you’re ready to hit the ground running.
✨Master the Sales Process
Brush up on the start-to-finish sales process, especially how it applies to the water treatment industry. Be prepared to discuss how you’ve successfully navigated this process in previous roles, and think of examples where you’ve converted leads into loyal customers.
✨Showcase Your Technical Knowledge
Since the role requires knowledge in areas like hot and cold water systems and chemical dosing, make sure you can confidently discuss your expertise in these fields. Prepare to explain how you’ve applied this knowledge to solve customer problems or improve service delivery.
✨Prepare for Product Presentations
As part of the role, you’ll need to deliver product presentations. Practice explaining the benefits of various products and services clearly and concisely. Think about how you can tailor your pitch to different customer types, showcasing your ability to adapt your communication style.
