At a Glance
- Tasks: Manage customer accounts and ensure compliance while promoting new technologies.
- Company: Family-owned water treatment company with a strong independent ethos.
- Benefits: Competitive salary, bonus scheme, company car, and health package.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Join a growing team and make a real impact in the water industry.
- Qualifications: Experience in sales strategies and knowledge of water systems required.
The predicted salary is between 50000 - 58000 € per year.
About DSW DSW is a family‑owned and run water treatment and engineering company, based in Lingfield, Surrey. In a fast‑changing industry, DSW are proud to remain 100% independent. Due to the sustained growth and expansion of the business, DSW are now looking to welcome a field based customer account manager, the successful applicant will be exclusively managing existing customer accounts but will also have the ability to convert warm leads passed on by the sales and marketing team.
Role requirements
- Manage an existing customer base ensuring customer compliance, PPM completion and problem resolution for issues identified.
- Is customer care focused.
- Understands the start to finish sales process.
- Takes pride in proactive account management and providing ongoing support and guidance to customers.
- Learns new services and products quickly, can concisely convey benefits to customers.
- Can convert new customers from a variety of lead types including Social Media, Google, referrals, networking and campaign follow up.
- Understand business growth and how to achieve it (Both organically and KPI driven).
- To proactively promote and sell new technologies.
- Can deliver product presentations.
Experience
- Proven track record in developing and implementing sales strategies.
- Genuine specialist in at least two areas of the following with intermediate knowledge and experience in the others; hot and cold water systems, cooling towers, closed loop systems, swimming pools, chemical dosing/monitoring, plant and equipment.
- High level of verbal and written communication.
- Excellent organisational skills.
- Must be team focused and an excellent team player.
- Experience in multiple water industry roles is preferred.
- Some professional/accredited qualifications.
Package/Benefits
- Salary: £50k - £58k depending on experience and skill set.
- Bonus scheme: Between £5k - £25k per annum realistic but uncapped.
- Company car, phone and laptop provided.
- Health and wellbeing package.
- 25 days annual leave + 8 bank holidays.
- Additional 1 day for every 2 years of service up to a maximum of 28 days.
- Company pension.
- Employee of the month scheme.
- On the road refreshment allowance for meetings and travelling.
- Mainly London and Home Counties but you may be required to travel depending on evolving customer base.
- Driving License is essential.
- Hours: 8:00am - 5:30pm Monday to Friday (42.5 hours per week).
Field Based - Senior Customer Account Manager employer: DSW Water Treatment & Engineering Limited
At DSW, we pride ourselves on being a family-owned business that values independence and innovation in the water treatment industry. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our competitive benefits package, including a generous bonus scheme and health and wellbeing initiatives, ensures that our team members feel valued and motivated. Join us in Lingfield, Surrey, where you can make a meaningful impact by managing customer accounts and promoting cutting-edge technologies in a dynamic environment.
Contact Detail:
DSW Water Treatment & Engineering Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Based - Senior Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research DSW's values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer care. Think about how you can demonstrate your experience with water systems and your proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Based - Senior Customer Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Account Manager. Highlight your experience in managing customer accounts and any relevant sales strategies you've implemented. We want to see how you can bring value to DSW!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer care and your understanding of the water treatment industry. Let us know why you're the perfect fit for DSW and how you can contribute to our growth.
Showcase Your Communication Skills:Since this role requires excellent verbal and written communication, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at DSW Water Treatment & Engineering Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of water treatment systems, especially the areas mentioned in the job description. Be ready to discuss your experience with hot and cold water systems, cooling towers, and chemical dosing. This will show that you’re not just a good fit but also genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role is all about managing existing customer accounts, prepare examples of how you've successfully resolved customer issues in the past. Highlight your proactive approach to account management and how you’ve provided ongoing support to clients. This will demonstrate your customer care focus.
✨Be Ready to Sell
You’ll need to convert warm leads, so think about how you can effectively promote new technologies and services. Prepare a mini-presentation or pitch that showcases your ability to convey benefits concisely. Practising this will help you feel more confident during the interview.
✨Understand Business Growth
Familiarise yourself with the concepts of organic growth and KPI-driven strategies. Be prepared to discuss how you’ve contributed to business growth in previous roles. This shows that you understand the bigger picture and are ready to contribute to DSW’s success.
