At a Glance
- Tasks: Lead a team to create an amazing shopping experience for customers every day.
- Company: Join DSW, a leading footwear retailer passionate about shoes and community.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Other info: Must be available evenings, weekends, and holidays.
- Why this job: Be part of a vibrant culture that values your voice and growth.
- Qualifications: 2 years of management experience and a high school diploma required.
The predicted salary is between 24000 - 36000 € per year.
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LOCATION NAME: Valley Square, Warrington
Find Your Fit at DSW
We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Reports to : Store Manager and/or Co-Manager
Our Values:
We Love What We Do
- Bring positive energy and enthusiasm.
We Own What We Do
- Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
- Model high standards of honesty and integrity.
We Belong
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
Be committed to the customer having a consistent positive experience:
• Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
• Increase sales by leveraging inventory reports to maximize productivity and merchandise presentations on the sales floor.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
Bring the power of shoes to life by leveraging in-store and digital services:
• Supervise and participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Responsible for the management of omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.
Be responsible to pause and the put the customer first:
• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.
• Supports team in managing payroll and associate timekeeping activities.
• Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
Bring fun and energy to everything you do:
• Recognize associates through our company recognition tools.
• Support team by training, coaching and motivating Store Leads and associates.
• Delegate and/or perform all other associate duties within store.
• Performs other duties as assigned by the Store Manager and/or Co-Manager.
Required Skills:
• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.
Experience:
• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
ALREADY AN ASSOCIATE?
You must apply through our internal portal:
click here
Why Choose A Career with Designer Brands?
Empowering associatesand building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.
- Invested in helping our associates learn, develop, achieve and grow into strong leaders
- Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
- Dedicated to giving back and community involvement
About Designer Brands:
Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories.
- Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
- Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.
IMPORTANT NOTICE:
We’ve recently become aware of individuals falsely claiming to represent Designer Brands and its affiliated companies. These impersonators are misusing our name, branding, and creating fake websites or email addresses to manipulate individuals into sharing personal information under the guise of a legitimate job opportunity. To help you identify legitimate communication from our Talent Acquisition team, official email domains we use include: @dswinc.com; @designerbrands.com; @designerbrandscanada.com; @camutogroup.com. Examples of fraudulent email domains include but are not limited to: @designerbrands.info; @designerbrands.work; @info-designerbrands.com.
If you receive a message from an unfamiliar source,do not respond or share any personal information. Instead, verify the communication by independently searching for the company’s official contact information—do not use the contact details provided in the suspicious message. If you would like to confirm whether a communication is genuinely from Designer Brands, please contact us directly at:TalentAcquisition@hr.designerbrands.com
We are actively working to investigate and stop these fraudulent practices. Thank you for your vigilance and support in helping us protect our candidates and our brand.
Nearest Major Market: Philadelphia
Job Segment: Payroll, Outside Sales, Manager, Supply, Finance, Sales, Retail, Management, Operations
DSW Store Supervisor Full-Time in Warrington employer: DSW Inc.
At DSW, located in Valley Square, Warrington, we pride ourselves on fostering a vibrant work culture that celebrates individuality and teamwork. Our commitment to associate development ensures that you will have ample opportunities for growth while being part of a community that values inclusivity and positive energy. With a focus on customer experience and a fun, engaging environment, DSW is the perfect place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land DSW Store Supervisor Full-Time in Warrington
✨Tip Number 1
Familiarise yourself with DSW's core values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially the importance of belonging and teamwork.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. If you get the chance to engage with staff or customers during your visit, use that opportunity to exhibit your ability to create a positive shopping experience.
✨Tip Number 3
Prepare to discuss your management experience in detail. Be ready to share specific examples of how you've successfully led teams, handled challenges, and contributed to achieving sales goals in previous roles.
✨Tip Number 4
Network with current or former DSW employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace DSW Store Supervisor Full-Time in Warrington
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand DSW's core values and culture. Highlight how your personal values align with theirs in your application to show that you would be a great fit.
Tailor Your CV:Make sure your CV reflects relevant experience, especially in retail management and customer service. Use specific examples of how you've met sales goals or improved customer experiences in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for shoes and retail. Mention any personal experiences that connect you to the brand and its mission.
Showcase Your Leadership Skills:In your application, emphasise your management experience and ability to lead a team. Provide examples of how you've motivated staff or handled challenges in a retail environment.
How to prepare for a job interview at DSW Inc.
✨Show Your Passion for Shoes
Since DSW is all about shoes, make sure to express your enthusiasm for footwear during the interview. Share personal stories about your favourite pairs or how shoes have impacted your life. This will demonstrate that you align with their core values.
✨Emphasise Customer Service Skills
Highlight your experience in providing excellent customer service. Be ready to discuss specific examples where you went above and beyond to ensure a positive customer experience, as this is crucial for the DSW Store Supervisor role.
✨Demonstrate Leadership Experience
As a potential supervisor, it's important to showcase your management skills. Prepare to talk about your previous leadership roles, how you motivated your team, and any challenges you overcame while managing staff.
✨Familiarise Yourself with DSW Values
Before the interview, take some time to understand DSW's core values such as 'We Belong' and 'We Love What We Do'. Be prepared to discuss how you embody these values in your work and how you can contribute to fostering a positive store environment.
