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- Tasks: Lead the store team to deliver exceptional customer experiences and meet performance goals.
- Company: Join DSW, a leading footwear retailer passionate about shoes and community.
- Benefits: Enjoy flexible hours, employee discounts, and a fun, supportive work environment.
- Why this job: Be part of a vibrant culture that values diversity and personal growth.
- Qualifications: Must have 2 years of experience and a positive attitude towards teamwork.
- Other info: Opportunities for training and career advancement in a dynamic retail setting.
We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Reports to: Store Manager and/or Co-Manager
Our Values:
- We Love What We Do - Bring positive energy and enthusiasm.
- We Own What We Do - Give and receive feedback openly and embrace change as opportunities for growth.
- We Do What’s Right - Model high standards of honesty and integrity.
- We Belong
Essential Duties and Responsibilities:
- Be empowered to meet the customer where they are and personalize their experience:
- Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviours and redirecting associate behaviours to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
- Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
- Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
- Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
- Work closely with the store leadership team to understand and follow all policy and procedures.
- Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
- Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicates supply needs to ensure successful operations in all areas of the business.
- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
- Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.
- Supports team in managing payroll and associate timekeeping activities.
- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
- Recognize associates through our company recognition tools.
- Support team by training and coaching associates.
- Performs all other associate duties within store.
- Performs other duties as assigned by the Store Manager or other leaders.
Required Skills:
- Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to move with tempo and hold team accountable to meet time bound expectations.
- Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
- Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience:
- Minimum 2 years' workforce experience.
- Minimum high school graduate or equivalent.
Why Choose A Career with Designer Brands?
- Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.
- Invested in helping our associates learn, develop, achieve and grow into strong leaders.
- Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun.
- Dedicated to giving back and community involvement.
About Designer Brands:
Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.
DSW Store Lead Part-Time employer: DSW Inc.
Contact Detail:
DSW Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DSW Store Lead Part-Time
✨Tip Number 1
Familiarise yourself with DSW's core values and culture. When you understand what they stand for, you can tailor your conversations during interviews to reflect those values, showing that you're a great fit for their team.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance to interact with staff or customers during your visit, showcase your ability to engage positively and handle inquiries effectively.
✨Tip Number 3
Prepare to discuss your previous experience in retail or customer service. Be ready to share specific examples of how you've met goals or improved customer experiences, as this will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for shoes and fashion! Being passionate about the products DSW sells can set you apart from other candidates, so let your love for footwear shine through in your interactions.
We think you need these skills to ace DSW Store Lead Part-Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the DSW Store Lead position. Understand the key responsibilities and required skills so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, leadership abilities, and any previous retail roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for shoes and retail. Mention how your values align with DSW's core values, such as 'We Belong' and 'We Love What We Do'.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DSW Inc.
✨Show Your Passion for Shoes
Since DSW is all about shoes, make sure to express your enthusiasm for footwear during the interview. Share any personal stories or experiences that highlight your love for shoes and how they play a role in your life.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. DSW values a positive customer experience, so be ready to discuss specific situations where you went above and beyond to help a customer.
✨Emphasise Teamwork and Collaboration
The role requires working closely with others, so highlight your ability to collaborate effectively. Discuss experiences where you successfully worked as part of a team to achieve common goals, especially in a retail environment.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various scenarios in the store. Think about how you would respond to customer complaints, manage inventory, or support your team during busy periods, and prepare thoughtful responses.
