DSW Store Lead Part-Time

Overview

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Find Your Fit at DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.

Reports to: Store Manager and/or Co-Manager

Our Values

• We Love What We Do
  • Bring positive energy and enthusiasm.
• We Own What We Do
  • Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right
  • Model high standards of honesty and integrity.
• We Belong

Essential Duties and Responsibilities

Be empowered to meet the customer where they are and personalize their experience:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.

Be committed to the customer having a consistent positive experience:

• Meet metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
• Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.

Bring the power of shoes to life by leveraging in-store and digital services:

• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.

Be responsible to pause and the put the customer first:

• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Responsible for ensuring associate and customer concerns are addressed quickly, taking partners when needed.
• Support team in managing payroll and associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.

Bring fun and energy to everything you do:

• Recognize associates through our company recognition tools.
• Support team by training and coaching associates.
• Performs all other associate duties within store.
• Performs other duties as assigned by the Store Manager or other leaders.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum 2 years\’ workforce experience.
• Minimum high school graduate or equivalent.

Additional Information

ALREADY AN ASSOCIATE? You must apply through our internal portal: click here

Why Choose A Career with Designer Brands?

Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.

• Invested in helping our associates learn, develop, achieve and grow into strong leaders
• Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun
• Dedicated to giving back and community involvement

About Designer Brands

Designer Brands Inc. is one of North America’s largest designers, producers and retailers of footwear and accessories.

• Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands.
• Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

IMPORTANT NOTICE

We’ve recently become aware of individuals falsely claiming to represent Designer Brands and its affiliated companies. These impersonators are misusing our name, branding, and creating fake websites or email addresses to manipulate individuals into sharing personal information under the guise of a legitimate job opportunity. To help you identify legitimate communication from our Talent Acquisition team, official email domains we use include: @dswinc.com; @designerbrands.com; @designerbrandscanada.com; @camutogroup.com. Examples of fraudulent email domains include but are not limited to: @designerbrands.info; @designerbrands.work; @info-designerbrands.com.

If you receive a message from an unfamiliar source, do not respond or share any personal information. Instead, verify the communication by independently searching for the company’s official contact information—do not use the contact details provided in the suspicious message. If you would like to confirm whether a communication is genuinely from Designer Brands, please contact us directly at: TalentAcquisition@hr.designerbrands.com

We are actively working to investigate and stop these fraudulent practices. Thank you for your vigilance and support in helping us protect our candidates and our brand.

Nearest Major Market: Boston

Job Segment: Payroll, Supply, Part Time, Finance, Retail, Operations