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- Tasks: Engage with customers, maintain store cleanliness, and assist with transactions.
- Company: Join Designer Brands, a leading footwear retailer with over 640 locations.
- Benefits: Enjoy a fun work environment, flexible hours, and opportunities for growth.
- Why this job: Be part of a community that values inclusivity and personal expression through shoes.
- Qualifications: Friendly, customer-focused, and able to lift up to 50 pounds.
- Other info: Ideal for high school and college students looking for part-time work.
We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Our Values:
- We Love What We Do: Bring positive energy and enthusiasm.
- We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth.
- We Do What’s Right: Model high standards of honesty and integrity.
- We Belong
Essential Duties and Responsibilities:
- Be empowered to meet the customer where they are and personalize their experience:
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills:
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience:
ALREADY AN ASSOCIATE? You must apply through our internal portal.
Why Choose A Career with Designer Brands?
- Empowering associates and building strong teams poised to disrupt the retail and footwear landscape through positive change is at the core of who we are at Designer Brands.
- Invested in helping our associates learn, develop, achieve and grow into strong leaders.
- Shared commitment to creating a culture fueled by engagement, excitement, optimism and fun.
- Dedicated to giving back and community involvement.
About Designer Brands:
Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. Designer Brands Inc. operates a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.
DSW Store Associate Part-Time employer: DSW Inc.
Contact Detail:
DSW Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DSW Store Associate Part-Time
✨Tip Number 1
Familiarise yourself with DSW's core values, especially 'We Belong' and 'We Love What We Do'. During your interactions, whether in interviews or networking, demonstrate how you embody these values and how they resonate with your personal experiences.
✨Tip Number 2
Engage with the DSW community on social media. Follow their accounts, participate in discussions, and share your passion for shoes. This not only shows your enthusiasm but also helps you connect with current employees who might provide insights or referrals.
✨Tip Number 3
Prepare to discuss customer service scenarios during your interview. Think of examples where you've gone above and beyond for a customer, as this role heavily focuses on creating positive customer experiences.
✨Tip Number 4
Showcase your ability to work in a team environment. DSW values teamwork and inclusivity, so be ready to share experiences where you've collaborated effectively with others to achieve a common goal.
We think you need these skills to ace DSW Store Associate Part-Time
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand DSW's core values such as 'We Belong' and 'We Love What We Do'. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Use specific examples that demonstrate your ability to meet customer needs and work in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for shoes and customer service. Mention how you can contribute to creating a positive shopping experience and how you embody the company's values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at DSW Inc.
✨Show Your Passion for Shoes
Since DSW is all about shoes, make sure to express your enthusiasm for footwear during the interview. Share any personal stories or experiences that highlight your love for shoes and how they reflect your personality.
✨Emphasise Customer Service Skills
Highlight your previous customer service experience and how you can create a positive shopping environment. Be ready to discuss specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Team Spirit
DSW values teamwork and inclusivity, so be prepared to talk about how you work well with others. Share examples of how you've contributed to a team and supported your colleagues in achieving common goals.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think about how you would respond to difficult situations, such as a dissatisfied customer, and practice articulating your thought process clearly.
