At a Glance
- Tasks: Deliver top-notch customer service and manage import/export shipments.
- Company: Join DSV, a global leader in logistics and transport.
- Benefits: Competitive salary, enhanced leave, wellbeing support, and growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and inclusivity.
- Why this job: Kickstart your career in logistics with hands-on training and global exposure.
- Qualifications: Strong communication skills and a keen interest in freight logistics.
The predicted salary is between 20000 - 25000 € per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. DSV is recruiting for a Trainee Freight Forwarder at Mercia Park, working within the Irish department. We are looking for an individual with an interest in a career in Freight and the desire to learn! After completing a successful probationary period, you'll have the opportunity to join our “Young DSV” programme, designed to support your development and understanding of logistics on a global scale.
What will you be doing?
- Deliver a consistently high standard of customer service across both Import and Export shipments
- Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
- Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
- Plan and coordinate export trailers for Northern Ireland and Ireland
- Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
- Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
- Monitor shipments closely, following up on collections and deliveries
- Complete general administrative duties accurately
About You
- A strong customer focused mindset, with clear and confident communication skills
- Reliable and punctual, with a consistent approach to meeting responsibilities
- Good IT skills, with the ability and willingness to quickly learn and adapt to new systems
- High attention to detail, with the ability to identify issues and apply practical problem solving solutions
- An adaptable and flexible approach, able to respond positively to changing priorities and operational demands
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Freight Forwarder Trainee in Tamworth employer: DSV
At DSV, we pride ourselves on being a leading employer in the logistics and transport sector, offering a vibrant work culture that fosters growth and innovation. As a Trainee Freight Forwarder at our Mercia Park location, you'll benefit from comprehensive training, access to our 'Young DSV' programme, and a competitive salary package, all while working alongside a diverse team of professionals dedicated to delivering exceptional customer service. With a strong focus on employee wellbeing and development, DSV is the perfect place for those looking to build a meaningful career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Forwarder Trainee in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at DSV. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching DSV's values and recent projects. Show us that you're not just interested in any job, but specifically in being part of our team and contributing to our growth.
✨Tip Number 3
Practice your communication skills! As a Freight Forwarder Trainee, you'll need to liaise with customers and colleagues. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining DSV.
We think you need these skills to ace Freight Forwarder Trainee in Tamworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Freight Forwarder role. Highlight any customer service experience or IT skills you have, as these are key for us at DSV.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for logistics and your eagerness to learn. Let us know why you're excited about joining DSV and how you can contribute to our team.
Be Professional in Communication:When applying, ensure your emails and any correspondence are professional and clear. This is a reflection of your communication skills, which are crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any delays.
How to prepare for a job interview at DSV
✨Know Your Stuff
Before the interview, make sure you understand the basics of freight forwarding and logistics. Brush up on key terms and processes, especially those related to import and export shipments. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Since a strong customer-focused mindset is crucial for this position, prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went the extra mile for a customer, as this will resonate well with the interviewers.
✨Be Ready to Adapt
The logistics industry can be unpredictable, so be prepared to discuss how you've handled changing priorities in the past. Share specific examples that highlight your flexibility and problem-solving skills, which are essential for a Trainee Freight Forwarder.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, the Young DSV programme, or the team you'll be working with. This shows your enthusiasm for the role and helps you determine if DSV is the right fit for you.
