Supervisor, XPress

Social network you want to login/join with: It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom of the page, to find out more about DSV. DSV is recruiting for a Customer Service Specialist in Feltham. This is a fantastic opportunity to join a company committed to providing quality, innovative value, and logistics services. The role involves meeting customer requirements for the safe and efficient transport of cargo, in accordance with operational procedures and statutory health & safety requirements, ensuring client satisfaction and company profitability. Key Tasks Timely and effective communication with customers, partners, and internal departments via email and telephone. Monitoring to ensure deliveries are completed within agreed timelines. Proactive problem solving with customers and colleagues when issues arise. Resolving credit management queries as necessary. Performing general day-to-day administrative duties. Skills and Competencies Providing PODs to meet customer requirements where necessary. Providing KPI reports both externally and internally as required. Ensuring consignments are rated correctly for accurate and timely invoicing. Ensuring delivery and collection consignments contain correct information. Liaising with operations and overseas offices to meet customer commitments. Updating/verifying customer booking details in the DSV Order Management System. Additional Skills and Competencies Customer-focused with dedication to service delivery. Ability to maintain a positive mindset under pressure and re-prioritize workload. Reliable with strong multitasking and problem-solving skills. Strong attention to detail, accuracy, and numeracy. Excellent IT skills and ability to learn new systems quickly. Excellent verbal and written communication skills with a professional telephone manner. Knowledge of the freight transport industry. What We Offer Competitive salary and growth opportunities within a successful, global company with 75,000 employees across over 95 countries. Participation in sustainability initiatives. For more details, see here. Alignment with strong company values. For more about DSV, including our values, click here. Employee benefits such as enhanced annual leave, salary sacrifice schemes for ultra-low emissions cars and bikes, wellbeing support via the WeCare app, cashback and discounts through the LifeWorks app, life insurance, and eyecare vouchers. We do not accept CVs from recruitment agencies unless DSV has engaged with them directly regarding this role. If you are a recruitment agency, please contact us to discuss. If you want to learn more about DSV Careers, please see below. Links: DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader, we have experienced significant growth. We continue to innovate, digitalize, and build on our achievements. With nearly 160,000 colleagues in over 90 countries, we strive to offer excellent services, meet customer needs, and help achieve their goals. We believe that bringing in new talent, fresh perspectives, and ambitious individuals like you is key to our success. Performance is in our DNA. We aim to shape the future of logistics through collaboration, accountability, and action. We value inclusivity, embrace different cultures, and respect individual dignity and rights. If you want to make an impact, earn customer trust, and grow your career in a forward-thinking company – this is the place to be. #J-18808-Ljbffr