At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery across the UK and Europe.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellness support, and employee discounts.
- Other info: Opportunities for international travel and career growth within a diverse team.
- Why this job: Influence and innovate in a dynamic environment while building strong client relationships.
- Qualifications: Experience in client-facing roles, strong communication skills, and analytical mindset.
The predicted salary is between 50000 - 65000 € per year.
Location: Onsite at Raunds or Northampton when not visiting customers. The role will require regular travel across the UK and Europe, with the potential for some international travel and the need to work away from home at times. DSV are looking for a Senior Operational Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK’s most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.
What will you be doing?
- Oversee some of the UK’s most critical client relationships, ensuring service excellence and long-term partnership success.
- Review and support contract delivery, KPIs, and service levels.
- Build strong, long-term relationships based on trust, performance, and mutual growth.
- Work closely with the Regional Director to produce and provide relevant internal business data.
- Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites.
- Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution.
- Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially.
- Identify opportunities for upselling, renewals, and service expansion. Build strong business cases and lead negotiations to secure competitive advantage.
- Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
- Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes.
- Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.
About You
- Proven experience in a client-facing leadership role within a multinational supply chain or logistics environment.
- Exceptional communication, negotiation, and relationship-building skills from shop floor to executive level.
- Strong commercial acumen with the ability to spot opportunities and deliver results.
- Analytical mindset with proficiency in MS Office and data-driven decision-making.
- A degree in business or a related field is advantageous but not essential.
- Ability to travel as required, both UK and internationally.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
Visit dsv.com and follow us on LinkedIn and Facebook.
Senior Operational Key Account Manager employer: DSV
At DSV, we pride ourselves on being a leading employer in the logistics sector, offering a dynamic work environment that fosters innovation and collaboration. With competitive salaries, enhanced annual leave, and comprehensive wellbeing support through our WeCare App, we ensure our employees are valued and supported in their professional growth. Join us in Raunds or Northampton, where you can build meaningful relationships with significant clients while enjoying the benefits of working for a global leader in transport and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as a Key Account Manager can bring value to DSV. Highlight your successes and how you’ve built strong client relationships in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DSV team. So, get your CV polished and hit that apply button!
We think you need these skills to ace Senior Operational Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Operational Key Account Manager role. Highlight your client-facing leadership experience and any relevant achievements in logistics or supply chain management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships and driven results in previous positions. This is your chance to show off your personality!
Showcase Your Analytical Skills:Since the role involves data-driven decision-making, be sure to mention your proficiency with tools like Power BI and your analytical mindset. Give examples of how you've used data to influence strategies or improve service delivery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at DSV!
How to prepare for a job interview at DSV
✨Know Your Clients Inside Out
Before the interview, research DSV's key clients and their specific needs. Understand the logistics challenges they face and think about how you can provide solutions. This will show your potential employer that you're proactive and ready to build those strong, long-term relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've turned insights into actionable strategies, especially using tools like Power BI. This will demonstrate your analytical mindset and commercial acumen, which are crucial for this role.
✨Prepare for Negotiation Scenarios
Think of past experiences where you've successfully negotiated contracts or upsold services. Be ready to share these stories during the interview, highlighting your communication and relationship-building skills. This will illustrate your ability to secure competitive advantages for both the client and the business.
✨Demonstrate Your Travel Readiness
Since the role requires regular travel, be ready to discuss your flexibility and experience with managing travel schedules. Share how you've balanced client visits with operational responsibilities in the past, showing that you're not only willing but also capable of handling the demands of the job.
