At a Glance
- Tasks: Manage key client accounts and ensure exceptional service delivery across the UK and Europe.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellness support, and employee discounts.
- Other info: Opportunity for international travel and career growth within a diverse team.
- Why this job: Make a real impact in logistics while growing your career in a dynamic environment.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
Location: Onsite at Raunds or Northampton when not visiting customers. The role will require regular travel across the UK and Europe, with the potential for some international travel and the need to work away from home at times.
DSV are looking for a Senior Operational Key Account Manager, reporting into the Regional Director, to join our Contract Logistics division and oversee some of the UK’s most significant client accounts. This is an opportunity for an experienced Key Account Manager to influence, innovate, and deliver exceptional value.
What will you be doing?
- Oversee some of the UK’s most critical client relationships, ensuring service excellence and long-term partnership success.
- Review and support contract delivery, KPIs, and service levels.
- Build strong, long-term relationships based on trust, performance, and mutual growth.
- Work closely with the Regional Director to produce and provide relevant internal business data.
- Develop, assist and support the production of customer business review packs, ensuring standardisation across regions and sites.
- Obtain and analyse market intelligence and feedback to drive an insightful strategy and its ongoing evolution.
- Drive a clear and agreed account plan, with the client and operational team, that benefit the client and the business operationally and commercially.
- Identify opportunities for upselling, renewals, and service expansion. Build strong business cases and lead negotiations to secure competitive advantage.
- Partner with General Managers to deliver efficiency, innovation, and tailored solutions for every client.
- Use tools like Power BI to turn data into insights that drive smarter decisions and better outcomes.
- Influence global strategies, contribute to tenders, and create new service propositions that meet evolving market needs.
About You
- Proven experience in a client-facing leadership role within a multinational supply chain or logistics environment.
- Exceptional communication, negotiation, and relationship-building skills from shop floor to executive level.
- Strong commercial acumen with the ability to spot opportunities and deliver results.
- Analytical mindset with proficiency in MS Office and data-driven decision-making.
- A degree in business or a related field is advantageous but not essential.
- Ability to travel as required, both UK and internationally.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Senior Operational Key Account Manager in Ringstead employer: DSV
At DSV, we pride ourselves on being a global leader in transport and logistics, offering an exceptional work environment that fosters innovation and collaboration. Our dynamic culture is built on accountability and inclusivity, providing employees with ample opportunities for growth and development while working with a diverse team of nearly 160,000 colleagues across 90 countries. With competitive benefits, including enhanced annual leave and wellbeing support, DSV is the ideal place for ambitious individuals looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Key Account Manager in Ringstead
✨Tip Number 1
Network like a pro! Reach out to current or former DSV employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Operational Key Account Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching DSV's recent projects and innovations. Show us that you’re not just interested in the role, but also in how you can contribute to shaping the future of logistics with your skills and experience.
✨Tip Number 3
Practice your negotiation skills! As a Senior Operational Key Account Manager, you'll need to demonstrate your ability to build strong relationships and drive value. Role-play potential scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the DSV team.
We think you need these skills to ace Senior Operational Key Account Manager in Ringstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operational Key Account Manager. Highlight your experience in client-facing leadership roles and showcase your skills in negotiation and relationship-building. We want to see how you can bring value to DSV!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use specific examples that demonstrate your commercial acumen and ability to deliver results. This is your chance to shine and prove why you're the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter should tell a story about your journey and why you’re excited about this opportunity at DSV. Connect your past experiences with our mission to innovate and shape the future of logistics. Let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our dynamic team at DSV!
How to prepare for a job interview at DSV
✨Know Your Client
Before the interview, research DSV and its key clients. Understand their services, values, and recent developments in the logistics sector. This will help you demonstrate your knowledge and show how you can contribute to maintaining and enhancing those critical client relationships.
✨Showcase Your Analytical Skills
As a Senior Operational Key Account Manager, you'll need to leverage data for decision-making. Be prepared to discuss your experience with tools like Power BI and how you've used data to drive insights and improve service delivery in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and negotiation skills. Think of specific examples where you've successfully managed client accounts, resolved conflicts, or identified upselling opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Relationship Building
DSV values strong partnerships. Be ready to talk about how you've built long-term relationships with clients and stakeholders. Highlight your communication skills and any strategies you've employed to foster trust and collaboration across different levels of an organisation.
