Operations Manager in Purfleet

Are you an experienced warehouse leader who thrives in a fast-paced logistics environment? At DSV, every role plays a vital part in keeping supply chains moving. As Warehouse Manager, you will lead a busy cross-dock warehouse operation handling both domestic and international freight, ensuring freight moves safely, efficiently, and on time.

This is an opportunity to take ownership of a critical operation, lead high-performing teams, and make a direct impact on customer service, operational excellence, and business performance. Your work matters. Your contribution counts.

What will you be doing?

• Responsible for the overall performance, safety, compliance, and efficiency of the warehouse operation.
• Leading warehouse operations across day, evening, and night shift activities.
• Ensuring freight is received, sorted, scanned, cross-docked, and dispatched accurately and on time.
• Managing warehouse flow to maximise productivity and minimise operational delays.
• Planning labour and resources in line with daily operational volumes.
• Driving performance against key operational and service KPIs.
• Leading, coaching, and developing a team of Warehouse Supervisors.
• Creating a culture of accountability, teamwork, and continuous improvement.
• Managing employee performance, attendance, development, and engagement.
• Ensuring compliance with Health & Safety, security, customs, and operational procedures.
• Investigating incidents, service failures, and operational issues, implementing corrective actions where required.
• Working closely with Transport, Planning, Customer Service, Compliance, HR, and other key stakeholders.
• Managing labour utilisation, overtime, agency spend, and operational costs.
• Identifying and implementing operational improvement initiatives to improve productivity and service levels.
• Supporting customer reviews, site visits, and operational projects.

About You

• Strong operational leadership experience together with a passion for developing people and improving performance.
• Proven experience managing a busy warehouse, freight, logistics, pallet network, or cross-dock operation.
• Experience leading operational teams through frontline supervisors.
• Proven leadership and people management skills.
• Excellent planning, organisation, and problem-solving abilities.
• A good understanding of warehouse productivity and operational performance measures.
• Experience managing labour resources, costs, and operational budgets.
• Effective communication and stakeholder management skills.
• Good IT skills, including Warehouse Management Systems and Microsoft Office applications.
• A customer-focused and results-driven mindset.

It would be beneficial if you also have:

• International freight experience.
• Customs knowledge.
• Lean, Continuous Improvement, or operational excellence experience.
• IOSH Managing Safely qualification.
• CPC or other logistics-related qualification.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
• Salary Sacrifice Cycle Scheme.
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance which includes access to expert probate support.

If you're ready to lead a high-performing warehouse operation and help shape the future of logistics, we'd love to hear from you. Apply today with your updated CV and become part of our journey.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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