At a Glance
- Tasks: Provide top-notch customer service and support across departments to meet delivery targets.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Enjoy competitive salary, enhanced leave, wellbeing support, and salary sacrifice schemes.
- Other info: Be part of a diverse team of 160,000 across 90 countries.
- Why this job: Make a real impact in logistics while growing your career in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and IT literacy required.
The predicted salary is between 40500 - 49500 £ per year.
We are looking for Administration Specialists to provide a customer focused administration service on selected accounts. Working directly with the client’s customer service team you will achieve delivery targets on orders as per our customer requirements. You must be a committed player supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
What will you be doing?
- Day to day responsibility for the running of the contract in a customer service capacity.
- Meet the customer’s operational requirements.
- First line support for customer and DSV to ensure that all issues are proactively handled.
- Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
- Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
About You
- Previous experience of working in a Customer Service role
- Possess an understanding of warehouse and logistic operations
- Good communication skills
- Excellent organisation skills and effective time management
- Attention to detail
- IT Literate in Microsoft Office
- Problem solving
- Understanding of CargoWrite is desired, however training can be given.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Administration Specialist in Northampton employer: DSV
DSV is an exceptional employer that prioritises employee development and well-being, offering a competitive salary package alongside a range of benefits. Located in Purfleet, England, the company fosters a collaborative work culture where communication and problem-solving are highly valued, providing employees with meaningful opportunities to grow within the logistics sector.
