At a Glance
- Tasks: Manage customer service and operations, ensuring smooth logistics and communication.
- Company: Join DSV, a global leader in transport and logistics with a vibrant team culture.
- Benefits: Competitive salary, enhanced leave, cycle scheme, and wellness support.
- Other info: Be part of a diverse team of 160,000 across 90 countries with excellent growth opportunities.
- Why this job: Make a real impact in logistics while growing your career in a dynamic environment.
- Qualifications: Experience in logistics or customer service, strong communication, and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
At DSV, every role plays a part in keeping supply chains moving. As a Freight Supervisor you will be the link between the Warehouse department and the customer service team.
What will you be doing?
- Manage shared customer service and operational email inboxes, ensuring timely responses and resolution of queries.
- Act as a key point of contact between customers, warehouse operations and transport teams.
- Liaise with the Warehouse Department regarding stock investigations, stock checks and inventory-related queries.
- Coordinate with the Transport Department to resolve delivery issues, provide status updates and arrange delivery booking slots.
- Plan and coordinate trailer movements to support operational requirements and customer expectations.
- Process and enter customer orders accurately within operational systems.
- Deliver a high standard of customer service through proactive communication and problem resolution.
- Prepare customs-related documentation to support import and export activities.
- Complete general administration tasks to support the efficient running of the operation.
- Produce accurate job costing information and maintain operational records.
- Prepare customer quotations and pricing information in line with business requirements.
- Ensure all activities are completed in accordance with company procedures and compliance standards.
- Support continuous improvement initiatives and contribute to operational excellence.
About You
- Previous experience within logistics, transport, freight forwarding, warehousing or supply chain operations.
- Strong customer service skills with a proactive and solution-focused approach.
- Excellent communication skills and the ability to build effective working relationships.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy when handling operational documentation and data.
- Experience using warehouse management systems, transport management systems or ERP platforms would be advantageous.
- Good Microsoft Office skills, particularly Outlook, Excel and Word.
- Ability to work effectively within a fast-paced operational environment.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which provides access to Life Cover and Critical Illness cover.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
Supervisor in Manchester employer: DSV
At DSV, we pride ourselves on being an exceptional employer, offering a competitive salary package and a wealth of employee benefits designed to support your well-being and career growth. Our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to contribute to our mission of shaping the future of logistics. Located in Mercia Park, you will be part of a global network of over 160,000 colleagues, where opportunities for personal and professional development are abundant, making it an ideal place for ambitious individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DSV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Supervisor in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV:This is your chance to really connect with the team at DSV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
