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- Tasks: Manage key accounts, build relationships, and drive commercial performance in logistics.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellness support, and employee discounts.
- Why this job: Make an impact in a dynamic environment while shaping the future of logistics.
- Qualifications: Experience in client management, strong communication, and analytical skills required.
- Other info: Opportunities for growth within a team of 160,000 across 90 countries.
The predicted salary is between 40000 - 50000 £ per year.
DSV – Global transport and logistics. Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
DSV Air & Sea is seeking a proactive, customer‑focused Key Account Manager to manage and grow a portfolio of strategic accounts. This role is ideal for someone who thrives on building strong relationships, delivering value‑driven insights, and driving commercial performance.
What will you be doing?
- Manage and retain a portfolio of key accounts.
- Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
- Identify additional revenue opportunities to increase DSV’s share of wallet.
- Build and maintain strong relationships with decision‑makers and influencers.
- Deliver consistent communication, reporting, and MyDSV adoption including COâ‚‚/Sustainability features.
- Act as a senior escalation point, resolving issues quickly in partnership with Branch Management.
- Conduct high‑quality, data‑driven QBRs and provide monthly market updates.
- Prioritise face‑to‑face customer interaction to strengthen partnership value.
- Stay informed about customer operations, industry developments, and market dynamics.
- Proactively identify challenges and deliver innovative, digital, and sustainability-led solutions.
- Position DSV as a trusted strategic partner through insight‑based value creation.
- Track and analyse revenue, GP, and shipment trends.
- Provide clear, actionable performance reports to senior leadership.
- Manage opportunities through the full sales cycle.
- Collaborate with Pricing, Product, and Operations teams to shape competitive solutions.
- Lead and support RFQs and prepare for upcoming tenders.
- Work closely with Branch/Regional Managers, TM, Product, and BU specialists.
- Support smooth handover of accounts from Sales to KAM.
- Review processes, address complaints, and implement corrective actions.
- Ensure compliance with data quality, reporting, and NPS/CRP standards.
- Promote digital tool adoption (MyDSV, EDI, SCMS, KPI dashboards).
- Stay updated on market trends, DSV products, and emerging technologies.
About You
- Proven background in a client-facing management role within supply chain or a related sector.
- Excellent communication, interpersonal, leadership, and conflict resolution skills.
- Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma, and account development strategies.
- Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint).
- A collaborative team player able to work effectively across functions, cultures, and geographies.
- Highly organised, structured, and confident in decision making, presentations, and working with deadlines.
What can we offer you?
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars.
- Salary Sacrifice Cycle Scheme.
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance which includes access to expert probate support.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Key Account Manager employer: DSV
Contact Detail:
DSV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out to current DSV employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research DSV’s values, recent projects, and their approach to sustainability. When you show you’re genuinely interested and informed, it’ll set you apart from the crowd.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your relationship-building skills and any relevant achievements that demonstrate your ability to drive commercial performance.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in client-facing management and any relevant achievements that showcase your ability to build strong relationships and drive commercial performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills align with DSV's goals. Don’t forget to mention your understanding of customer needs and how you can deliver value-driven insights.
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. This will demonstrate your capability to track and analyse revenue trends effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at DSV
✨Know Your Accounts
Before the interview, research DSV's key accounts and their specific needs. Understand how your experience aligns with managing and growing these accounts. This will show your proactive approach and readiness to contribute from day one.
✨Showcase Your Communication Skills
As a Key Account Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you handle conflicts and maintain relationships, as this will highlight your interpersonal skills.
✨Demonstrate Analytical Thinking
Be prepared to discuss your analytical abilities, especially in relation to revenue tracking and market trends. Bring examples of how you've used data to drive decisions or improve account performance. This will resonate well with DSV's focus on data-driven insights.
✨Emphasise Collaboration
DSV values teamwork across functions and cultures. Share experiences where you've successfully collaborated with different teams to achieve a common goal. Highlight your ability to work effectively in diverse environments, which is essential for this role.