At a Glance
- Tasks: Assist customers with export shipments and ensure their needs are met professionally.
- Company: Join DSV, a global leader in transport and logistics with a collaborative culture.
- Benefits: Competitive salary, enhanced leave, wellbeing support, and employee discounts.
- Other info: Be part of a diverse team with opportunities for personal and professional growth.
- Why this job: Make a real impact in logistics while growing your career in a dynamic environment.
- Qualifications: Customer service skills and attention to detail; freight experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
The successful candidate will be dealing with Export shipments and Export customer services, for general accounts and larger key account customers. What will you be doing?
- Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
- Receive bookings from UK Exporters either via our online booking platform or by e-mail
- Contact UK places to book in collections.
- Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
- Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
- Ensure legislative compliance in all areas.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Perform and correctly implement General Administration, e. g. invoicing, filing, queries, claims, POD handling
- Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.
- Previous experience within freight/transport would be advantageous
- Self-driven, good attention to details with a positive outlook
- Excellent customer services skills
- Excellent communication skills both written and verbal
- Proficient in the use of MS Office
- Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV - Global transport and logistics Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth.
Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.
We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA.
We don't just work - we aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
- Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
- In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- We Care App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- Life Works app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
- #J-18808-Ljbffr
Customer Service Agent in Immingham employer: DSV
At DSV, we pride ourselves on being an exceptional employer, offering a competitive salary package and a wealth of employee benefits designed to support your well-being and career growth. Our dynamic work culture fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered to contribute to our mission of shaping the future of logistics. Located in Mercia Park, you will be part of a global network of over 160,000 colleagues, where opportunities for personal and professional development are abundant, making it an ideal place for ambitious individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Immingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DSV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DSV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Immingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DSV:Your cover letter is your chance to shine! Tell us why you want to work at DSV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DSV!
How to prepare for a job interview at DSV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
