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- Tasks: Manage import shipments and provide top-notch customer service in a fast-paced environment.
- Company: Join DSV, a leading player in transport and logistics with a global presence.
- Benefits: Gain valuable experience, receive mentorship, and develop essential skills for your career.
- Why this job: Kickstart your career in logistics while working with a dynamic team and making an impact.
- Qualifications: GCSE in English & Maths and strong communication and organisational skills.
- Other info: Enjoy a supportive apprenticeship with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
The successful apprentice will be dealing with import shipments and import customer services for general accounts and larger key account customers. You must be organised, punctual and able to work in a fast-paced environment whilst keeping a cool head. The successful candidate will report to the department line supervisor/manager and will work as part of the import team, arranging shipments from Scandinavia to UK-based customers using the existing DSV road-freight and distribution network across Scandinavia, along with internal UK distribution and warehousing departments.
The role will involve communicating with the local DSV depots across the UK and Scandinavia to ensure deliveries are done in accordance with our customers' requirements. There will also be a degree of customer service involved with direct communication to the customer(s). Additionally, there will be various other ad hoc administrative tasks such as POD handling and following up on customer enquiries/questions.
Responsibilities:- Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
- Receive bookings from UK importers either via our online booking platform or by e-mail.
- Contact delivery UK places to book in deliveries.
- Instruct UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
- Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
- Ensure legislative compliance in all areas.
- Ensure that the company operates within all agreed operational procedures and statutory requirements, including the provision and maintenance of a safe working environment.
- Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling.
- Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show understanding of the customer’s point of view.
- Maintain informative communication during service recovery.
Seetec will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Qualifications:- GCSE in English & Maths (grade 4/C or above).
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non-judgemental
- Patience
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Apprentice Import Operator in Immingham employer: DSV
Contact Detail:
DSV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Import Operator in Immingham
✨Tip Number 1
Get to know the company! Research DSV and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to express yourself clearly and confidently is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Stay organised! Use tools like calendars or task lists to keep track of your applications and follow-ups. Being punctual and organised will set you apart from other candidates and show that you can handle the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining the DSV team.
We think you need these skills to ace Apprentice Import Operator in Immingham
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight how organised you are. Mention any experiences where you had to juggle multiple tasks or deadlines, as this role requires a cool head in a fast-paced environment.
Communicate Like a Pro: Since you'll be dealing with customers and colleagues, it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and maybe share an example of how you've effectively communicated in the past.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'customer service' and 'administration', to show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows you're keen on joining our team!
How to prepare for a job interview at DSV
✨Know Your Stuff
Before the interview, make sure you understand the basics of import operations and customer service. Familiarise yourself with DSV's services and how they operate in Scandinavia and the UK. This will show your enthusiasm and readiness to dive into the role.
✨Show Off Your Organisational Skills
Since the job requires being organised and able to prioritise tasks, prepare examples from your past experiences where you've successfully managed multiple responsibilities. This could be from school projects, part-time jobs, or even personal projects.
✨Practice Your Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend to get comfortable with responding to inquiries and managing expectations.
✨Stay Calm Under Pressure
The fast-paced environment can be challenging, so think of situations where you've had to keep your cool. Be ready to discuss how you handle stress and maintain professionalism, especially when dealing with customers or tight deadlines.
