At a Glance
- Tasks: Manage key account customers and ensure efficient air operations.
- Company: Join DSV, a global leader in logistics and transport.
- Benefits: Competitive salary, enhanced leave, wellness support, and pension scheme.
- Other info: Opportunities for growth in a collaborative and inclusive environment.
- Why this job: Be part of a dynamic team shaping the future of logistics.
- Qualifications: Experience in airfreight and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Main Purpose of the role
DSV are recruiting for a freight Forwarder to provide an efficient and proactive service to all key account customers, overseas and related service providers. You will be dealing with all aspects of air operations and will manage customer expectations and look to make continuous improvements.
If you are passionate, enjoy working in a collaborative environment, and thrive on tackling complex challenges, we invite you to apply and become a vital part of our team.
What will you be doing?
- Receive and process all customer orders through various platforms and processing these in a timely manner.
- Maintain accurate records of all work carried out for each Key Account.
- Produce and maintain accurate KPI and financial reports, tracking all activity.
- Communicate effectively both verbally and electronically with customers & team members.
- Provide help and advice to support customers.
- Continuous reviewing and improvement of customer service processes within the department.
- Assisting the Team Leader to capture and analyse department KPI’s.
- Work closely with the team and the Administration Department to ensure financial metrics (unbilled, EICI, etc) are met.
- Ensure that once all shipment processes are completed that all expected costs are in line with expected profit levels.
About You
- Previous experience in airfreight and knowledge of air industry.
- Strong customer service skills.
- Effective written and verbal communication skills.
- Excellent organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlines.
- Ability to make considered and consistent decisions.
- Fast and accurate data entry.
- Intermediate level of Word, Excel, Outlook and PowerPoint.
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme.
- Employee counselling, for support with physical and mental wellbeing.
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
Key Account Freight Forwarder in Hounslow employer: DSV
DSV is an exceptional employer that prioritises employee development and well-being, offering a competitive salary package alongside a range of benefits. Located in Purfleet, England, the company fosters a collaborative work culture where communication and problem-solving are highly valued, providing employees with meaningful opportunities to grow within the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Freight Forwarder in Hounslow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DSV and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DSV!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DSV keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Freight Forwarder in Hounslow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DSV:This is your chance to really connect with the team at DSV. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DSV
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DSV.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DSV that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DSV. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
