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For Companies At a Glance
- Tasks: Learn and develop skills in customer service and logistics while working with a dynamic team.
- Company: Join DSV, a leading company in transport and logistics with a global presence.
- Benefits: Gain a Level 2 Apprenticeship, receive guidance from a dedicated assessor, and access online progress tracking.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and development.
- Qualifications: GCSEs in Maths and English (grade 4 or above) and a passion for customer service.
- Other info: Be part of a vibrant team with 45,000 employees across 80 countries.
DSV Road are looking for an individual who will learn the skills to work alongside a team committed to providing quality, innovative value & logistics services. You will have the opportunity to develop communication skills to internal & external parties & collate data for vital reports with the prospect of becoming a permanent member.
Responsibilities
- Timely and effective communication with customers, partners and internal departments via email and telephone
- Updating and verifying the DSV UK brokerage system with customer booking details
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure clearances and subsequent deliveries are completed within the agreed timelines
- Pro-active problem solving with customers and colleagues when issues arise
- Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
- Provide KPI and reports both externally and internally where necessary
- Resolve credit management queries where necessary
- General day to day administrative duties
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques during non-facing customer interactions
- Use an appropriate \’tone of voice\’ in all communications, including written and digital, that reflect the organisation\’s brand
- Provide clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
- Demonstrate patience and calmness
- Show you understand the customer\’s point of view
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations
- Maintain informative communication during service recovery
Training and Apprenticeship
- Seetec will deliver this apprenticeship in the workplace
- You will have a dedicated assessor who will provide guidance and monitor progress throughout
- You will have access to an online portfolio to allow you to monitor your progress and log work completed
- Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
- Functional Skills in Maths, English and ICT (unless exempt)
- GCSE in: Maths and English (grade 4 or above)
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Enthusiastic
- Punctual
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we\’ll give you the support you need to explore your potential and forward your career.
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Flexi-Job Apprentice Agency employer: DSV
Contact Detail:
DSV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexi-Job Apprentice Agency
✨Tip Number 1
Get to know the company! Research DSV Road and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, try role-playing different scenarios with friends or family. This will boost your confidence and help you respond effectively during interviews.
✨Tip Number 3
Be proactive! If you see a problem or a gap in information during your research, think about how you would address it. Bring these ideas up in your discussions to demonstrate your problem-solving skills and initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining DSV Road and ready to take the first step towards your apprenticeship.
We think you need these skills to ace Flexi-Job Apprentice Agency
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our team at DSV Road, so don’t hold back on showcasing your relevant abilities!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written communication skills. Keep it clear, concise, and professional – we love a good tone of voice that reflects our brand!
Highlight Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Use examples from your past experiences to show how you’ve effectively solved problems or handled difficult situations. This will really make your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DSV
✨Know the Company Inside Out
Before your interview, take some time to research DSV Road. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. You can do this by role-playing common interview scenarios with a friend or family member. Focus on using a friendly tone and active listening skills.
✨Prepare for Problem-Solving Questions
Think of examples from your past experiences where you successfully solved a problem. Be ready to explain your thought process and how you approached the situation. This will demonstrate your proactive problem-solving abilities.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, as this is crucial for the role. Highlighting your ability to meet deadlines will impress the interviewers.
